Business Sales Customer Solutions Representative (Bilingual English/Spanish)

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Business Sales Customer Solutions Representative (Bilingual English/Spanish)

Charlotte, North Carolina

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Overview Success Profile Testimonials Trending Rewards Responsibilities

Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role, you will act as the first line of support, diving deep into customer issues and problem-solving in real time to ensure customer loyalty and strengthen the Spectrum brand. As a Sales and Customer Solutions Representative, you will work from one of our call centers, where you will manage inbound customer calls, actively listening to and investigating customers’ concerns. Your goal is to improve customer satisfaction and build loyalty by turning challenging experiences into positive ones, while also identifying opportunities to upsell or cross-sell products and services as appropriate. Sales and Customer Solutions Representatives have the opportunity to build rewarding careers with us while achieving their financial goals. As a member of our team, you’ll have the tools and resources needed to build a long and successful career with us. Up to 1 year of sales experience required.

Full-time

Entry-level

Paid on-the-job training

Career progression opportunities - earn more as you grow

Success Profile

What makes a Sales and Customer Solutions Representative at Spectrum successful? Here’s what we’re looking for.

Active Listener Empathetic Confident Resilient Results-driven Influencer

Day in the Life How We Prepare You Unlimited Opportunities to Grow

Our Sales and Customer Solutions Reps are goal-oriented, motivated to succeed, and focused on the customer experience. As a member of our team, you will:

Proactively engage with current customers to understand their needs and ensure their continued satisfaction, promptly resolving stated issues Demonstrate the ongoing value of our products and services, as well as new features or solutions that align with the customer’s needs Use problem-solving and negotiation skills to overcome objections for those considering canceling or downgrading services Seek opportunities to upsell or cross-sell, creating and presenting product and service bundles and solutions Maintain accurate records of all customer interactions

Your Schedule Sales and Customer Solutions Representatives' schedules can vary based on business needs, so flexibility is key.

Working at Spectrum is more than a job; it's an opportunity to build a long and successful career. As an employee, you will become part of a company that is invested in you.

Paid Training Our Sales and Customer Solutions Reps participate in comprehensive, paid training to learn all about our winning sales techniques, products, and services. Your immersive learning journey includes:

Classroom, virtual and observational learning with hands-on experience Focused training to develop your interpersonal skills Access to the tools and resources you need to succeed Ongoing updates to ensure your knowledge of Spectrum products and services is evolving

Your Earnings Elevated Our total compensation package