Manager, Epic Training for Oak Street Health

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. As the Manager, Epic Training, you will play a critical role in supporting our Oak Street Health patients, providers and business by driving the hands-on execution and sustainment of a high-performing Epic Super User network. Additionally, the position serves as the primary liaison between the Oak Street Health Learning team and the enterprise Clinical Informatics team, ensuring strategic alignment across both teams. Finally, the Manager is tasked with delivering high-quality Epic training sessions to clinical and non-clinical staff alike as needed. Through meticulous program operations, relationship management, and training facilitation, this role ensures all staff receive effective Epic training and ongoing support across all regions.

Program/project management: Minimum of 5 years of experience in program coordination, program management, or project management (preferably within healthcare or IT) Training facilitation & logistics: Must possess demonstrated training facilitation or classroom instruction experience Training coordination: Proven experience coordinating logistics for training, adoption, or support programming Stakeholder engagement: Proven experience executing programs that engage large, distributed stakeholder groups Strategic collaboration: Demonstrated ability to manage complex relationships and serve as a full-time liaison between large enterprise teams to ensure logistical coordination Communication & detail: Exceptional attention to detail with clear, professional verbal and written communication skills focused on coordination and information delivery Attendance & Adaptability: Regular and reliable attendance is an essential function of this role. Must perform any additional tasks as directed by supervisor or manager, including remote workspace coordination and potential travel requirements.

Bachelor's degree required Prior Relevant Work Experience 5-8 years Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission. Oak Street Health Benefits: