Product Manager, Salesforce

Summary: The Product Manager is responsible for the end-to-end lifecycle of technology solutions built on the Salesforce platform. This role involves clearly defining business problems, mapping to-be processes, and writing user stories while championing the overall user experience. Collaborating closely with business owners, subject matter experts, and technical teams, the Product Manager owns the technical delivery, product roadmap, and overall health of the Salesforce SaaS applications.

Define and document the overall business problem and to-be functional product implementation that meets business goals   Quantifies value of proposed projects/solutions in order to cross-prioritize and sequence work   Quantifies trade-offs between out-of-box Salesforce functionality vs customizations   Drives definition of Minimum Viable Product (MVP) and documenting product roadmap   Owns delivery of product roadmap and feature release plans   Tracks overall cost-to-own and application health and usage KPIs   Requirements   Platform Expertise: 5+ years working directly with the Salesforce platform, with specific expertise in Service Cloud, Communities, and Agentforce. (Salesforce certifications are highly desired).   Experience with Agile Scrum delivery framework, specifically user story mapping, user story definition, and facilitating Scrum ceremonies   Experience working with distributed external resources and vendor teams (onshore and offshore)   Product Management   experience   driving discovery through value realization   Experience integrating Salesforce with other enterprise systems (ERP, data lakes, marketing platforms).   Experience building on the Salesforce platform using low code tools such as Flows, Lightning App Builder, and simple analytics + reporting.   General Skills:   Understanding of SaaS platform development best practices   Analytical mindset able to break down complex business problems and document proposed process solutions   Exposure to project financial management such as budget tracking and rolling estimates   Soft Skills:   Technology Translator:   Highly adept at breaking down complex, difficult technology concepts and presenting them clearly to non-technical business partners and leadership.   Strategic Problem Solver:   Possesses an analytical mindset capable of performing formal analysis, authoring clear documentation, and providing written interpretations of findings.   Dynamic Prioritization:   Self-directed and capable of multitasking effectively. Thrives in environments with bursts of project activity and can continuously realign coarse and fine-grained priorities.   Consensus Builder:   Effective at navigating stakeholder relationships to uncover root concerns, resolve issues, and negotiate paths forward with leadership.   Enterprise Architecture Awareness:   Strong understanding of SaaS development best practices and how Salesforce integrates into a broader enterprise ecosystem.     Core Skills:   Self Directed – Resource should be passionate about the work   Competent Multi-tasker – There are a lot of projects in bursts. The resource must be able to accomplish prioritized tasks, given a mixture of coarse and fine grained priorities   Reporting Relationships   Role reports to Senior Director, Shared Platforms   Location:   Atlanta   The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Agile Methodology, Business Requirements, Communication, Computer Programming, Configuring (Inactive), Data Analysis, Financial Processing, Information Systems, Software