Associate Customer Service Specialist, Contract

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value – and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Reporting to the Customer Service Supervisor, this is a contract position that plays a critical role in supporting customer operations and ensuring exceptional service delivery. Acting as a key liaison between customers and internal stakeholders, the role is responsible for order management, customer support, inventory monitoring, and operational issue resolution. The successful candidate will work closely with cross-functional teams, including Supply Chain, Logistics, Sales, and Finance, to maintain high service levels, optimize inventory replenishment processes, and ensure smooth day-to-day business operations. Responsibilities may include the following and other duties may be assigned. Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff. May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders. May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels. Abilities and Skills: Customer Service, Customer Relationship Management, Quality Assurance, Process Improvement, Business Operations, Inventory Efficiency, Project Management, Data Analytics, Problem Solving. Required Knowledge and Experience:  High School Diploma or equivalent with 2+ years of work experience in customer service or technical product support, OR an Associate's Degree with 1+ year(s) experience, OR a Bachelor’s Degree Fast learning agility and adaptability Strong verbal and written communication skills Customer-oriented mindset with strong problem-solving abilities Ability to collaborate effectively across multiple functions Experience using ERP systems, including SAP Background in customer service, order management, supply chain, or operations support Experience working in a multinational or matrix organization   Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ Recruitment Fraud Alert   We are aware of phishing scams targeting job seekers. Please keep the following in mind:  Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.  Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring