Principal Consulting Project Manager France

Drives customer satisfaction by representing Microsoft to senior customer stakeholders reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and ensure resolution of challenged deliveries. Drives project initiation for projects of high complexity by driving commitment of delivery resources, assigning resources across workstreams, and creating complex work breakdown structures with delivery team. Leads contracting process for partner resources by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team. Develops detailed project management plan to drive predictable delivery for large and/or complex projects, leveraging expertise and experience to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Orchestrates and oversees a broad range of project metrics on large, complex projects with high visibility. Proactively manages risks and issues within and across large, complex projects leveraging previous experience and subject matter expertise to evaluate trends in risks and optimize mitigation strategies. Ensures timely completion and quality of deliverables and tracking of agreed upon metrics for large, complex projects. Manages communications with senior stakeholders on project health, issues, and financial performance for large and/or complex deals throughout entire project.

Account Delivery Management Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts. Ensures delivery for customers across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management. Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success. Contributes to consumption activities, identifies patterns of consumption gaps, and drives consumption by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecast. Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management. " Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Supports new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft. Communicates current view of delivery to customer executives on regular cadence, as appropriate. Intellectual Property (IP) Researches and proactively shares intellectual property (IP) and provides recommendations for improvement including submitting new IP. Holds others accountable for reusing appropriate IP and collective knowledge by enforcing use of processes and artifacts with team members. Relationship Development Engages with senior internal and external stakeholders (e.g., Chief Executive-level executives) as a peer with subject matter expertise. Prevents and manages escalated situations through strategic and targeted communications with senior stakeholders and delivers difficult messages as needed. Establishes governance to influence customer decision making and diffuses situations in escalations as needed. Drives customer satisfaction by representing Microsoft to senior customer stakeholders (e.g., Chief Executive-level), reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and