Client Services Host - Hamilton

Management Level Associate Job Description & Summary Kia ora, At PwC, our purpose is clear: to build trust in society and solve important problems. This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. Ngā kōrero mō tēnei tūranga / About the role As part of our Internal Firm Services team in Kirikiriroa / Hamilton, you’ll be the first point of contact for clients, visitors and staff in our office while also providing valuable administrative and workplace support. This is a varied role that combines front-of-house service, meeting room and event coordination, document support and day-to-day office assistance, making it a great opportunity for someone who enjoys variety, client interaction and high-quality service delivery. Your day-to-day could include: Welcoming guests, clients and staff and delivering an exceptional front-of-house experience Managing calls, office enquiries and daily reception responsibilities promptly and professionally Supporting meeting room bookings, set-ups, resets and ensuring rooms are clean, tidy and client-ready Coordinating catering and assisting with in-house events for clients and staff Managing incoming and outgoing mail, courier deliveries and general office supplies Providing administrative assistance to Partners, teams and the wider Business Services team Supporting document formatting and general administrative tasks with accuracy and attention to detail Liaising with IT and Facilities to help resolve room, AV or workplace issues Maintaining checklists, process documents and day-to-day office procedures Contributing ideas to improve service delivery and the Hamilton workplace experience Maintaining First Aider and Fire Warden status and supporting workplace safety, emergency procedures and evacuation activities as required Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role Professional education or training in hospitality, customer service, business administration, facilities, events, or a related field would be beneficial but is not essential Additional training in food safety, barista skills, first aid, health and safety, or other workplace-related areas would also be advantageous Previous experience in a receptionist, hospitality, or similar customer-facing role, ideally within a professional services or corporate environment A positive attitude and genuine commitment to delivering an exceptional client experience Highly developed verbal and written communication skills, including a professional and personable phone manner Strong attention to detail and pride in producing consistently high-quality work The agility to manage changing priorities and work effectively with multiple stakeholders Sound judgement, initiative, troubleshooting, and problem-solving skills Strong teamwork skills, with the ability to collaborate across a range of service areas Proficiency in Microsoft Word and Excel, along with confidence in learning new systems and processes Adaptability and openness to change and new ways of working A proactive approach to personal development, continuous improvement, and learning on the job Strong alignment with PwC values, particularly reimagining the possible and making a difference If you don’t meet every requirement, we still want to hear from you - your skills and potential may be a great fit. Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals  Growth - Global network; leadership development; A.I. tools and training; formal learning pathways  Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)  Reputation - PwC is known for shaping tomorrow.