Data Center Program Manager

As a Microsoft Data Center Project Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collaboration across various teams as well as provide mentorship across data centers by sharing best practices. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities: Follows and adheres to processes and policy(ies) provided by security and safety governing partners. Reports immediately any safety or security issues or concerns. Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate. Makes recommendations for improvements to safety and security processes or procedures. Fosters and exhibits a culture of safety. Ensures no unauthorized or unescorted personnel access in secured production environments, ensuring alignment with security practices and standards. Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems. Conducts security risk assessments of data center operations and assesses the design, build, and delivery of technology, tools, data, and processes to meet high security standards with minimal guidance. Documents and tracks security Key Performance Indicators (KPIs) and identifies and escalates action items. Engages with appropriate teams and resources to execute tasks or projects. Manages programs associated with area of responsibility. Realizes that changes impact the work of others and proactively shares relevant information to enable continued workflow efficiency(ies). Participates in change advisory board (CAB) meetings. Supports implementation of changes in accordance with documented procedures accurately and provides feedback in a timely manner. Regularly scans the internal and external environment to help anticipate changes that could affect key projects. Develops an understanding of change management principles and their varying application. (e.g., PROSCI vs. ITIL). Assesses the security implications of planned changes with guidance and identifies and escalates risks. Collaborates and negotiates effectively with others to identify delegates to deliver results. Seeks guidance from management