Customer Service Representative

The UnitedHealth Group Careers website will be undergoing planned maintenance. There will be downtime on Friday, March 27th 5:00 PM Central - Saturday, March 28th 5:00 PM Central.

Blogs Job seeker resources

Login

Bookmarked jobs ( 0 )

Career areas

Life here

Join our talent community

Clinical › Corporate and business operations › Customer and support services › Early careers › Sales and account management › Technology and data ›

Physicians › Advanced practice clinicians › Pharmacy › Behavioral health › Nursing › Medical coding › Clinical support ›

U.S. ›

Ireland & UK ›

India ›

Philippines ›

Culture of Belonging ›

Employee Benefits ›

Blog Job seeker resources

Login

Bookmarked jobs ( 0 )

Career areas

Clinical

Physicians Advanced practice clinicians Pharmacy Behavioral health Nursing Medical coding Clinical support

Corporate and business operations

Administrative support Consulting Finance and business analytics Legal and compliance Marketing and communications People team Project management

Customer and support services

Billing Claims Customer Service Data entry

Early careers

Sales and account management

Account management Sales Sales management

Technology and data

Artificial intelligence Architecture Business systems analysis Data analytics Data engineering Data science Network infrastructure Product management & development Security and risk Software engineering

Life here

U.S.

Culture of Belonging Employee Benefits Military Fellowship Program

Ireland & UK

Culture of Belonging Employee Benefits

India

Culture of Belonging Employee Benefits

Philippines

Culture of Belonging Employee Benefits

Join our talent community

Search Jobs Open search form

Keyword or job number

Location

Go

Explore remote jobs

Pursue your passion and potential

Customer Service Representative

Cooperstown, New York

Internal apply

Bookmark job

Jump to

Testimonial

Awards & recognitions

Related content

Caring. Connecting. Growing together. With these values to guide us, our people are committed to making a meaningful difference in the lives of those we are honored to serve.

Integrity Compassion Inclusion Relationships Innovation Performance

Customer Service Representative

Requisition number: 2375323

Job category: Customer Services

Primary location: Cooperstown, New York

Date posted: 07/24/2026

Overtime status: Non-exempt

Travel: No

Facebook X LinkedIn Email

This position is Onsite. Our office is located at 31 Beaver Street, Cooperstown, NY. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.  This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 2:30 pm - 11:00 pm. It may be necessary, given the business need, to work occasional overtime.  We offer 3 weeks of on-the-job training. The hours during training will be during normal business hours of 8:00 am - 4:30 pm.

Answers inbound phone calls while providing a high-quality patient/caller experience Responsible for code and emergency team response Monitoring various hospital alarm systems and responding in an efficient and timely manner Schedules, reschedules, and cancels appointments Works all assigned work timely according to department standards and documents all actions in the system Registers new