Community Host

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions. They play a pivotal part in delivering on the promise of  twice the experience   Community Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience. They are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Community Hosts make the office the great place to get work done, collaborate and innovate with colleagues. They take ownership of the workplace by making sure they have happy customers and visitors in their community. Community Hosts must be passionate about customer service and willing to go ‘the extra mile’ to assist staff and visitors. They are brand ambassadors for JLL and our client; they need to be confident in engaging with new customers and build relationships with existing ones, providing real-time and anecdotal insights and business feedback to improve and make the portfolio more efficient and space more effective.   The key focus for this role will be to create a single and visual point of contact for employees and customers and to act as the primary interface between the internal operations and customers.   What this role involves - Key responsibilities Proactive premises inspections and floor walks  (including internal meeting rooms, pantry, social areas); all areas shall be clean, orderly, and ready to use throughout the day Proactively raise work orders  and provide frequent status updates to respective users. This includes  raising any cleanliness issues  (i.e. replenishment of hand sanitiser, desk wipes) The main point of contact for general enquiries, escalations, and feedback , responsible for status updates to end-user and ensuring prompt, effective resolution where necessary and expectations are consistently exceeded Regularly monitor customer feedback  and produce an appropriate action plan based on the results Own your operational space  to ensure a fantastic Service Journey for customers within your location Ensure all  signages and messages  are current and relevant, including placing place outage notices and AOB Ensure  wayfinding  and zoning maps are up to date and  support collection of internal occupancy data   Locker Management Support –  Including issuing lockers for new joiners or staff relocations; reclaiming lockers; review of ongoing utilization; and support reactive checks / clearance with a Security Officer or Floor Administrator Ensure all desks are ready and available for colleagues each morning ; proactively support and promote clean and clear desk practices and enable desk sweeps where appropriate. Support lost and found activities Operationally  support change management activities  throughout the workplace & project lifecycle, including post move support meetings, post move communications, signages, locker and storage management, floor orientations Ensure that all agreed service objectives  are met in line with client expectations Host  regular business engagement  sessions to fully