VMware - Technical Customer Support Engineer L2 (Zerto)

VMware - Technical Customer Support Engineer L2 (Zerto) This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Family Definition: The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.  Job Family Definition for Executive Levels only: Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company’s portfolio. Responsible for creating and communicating technical strategy within the organization and/or across the function. Management Level Definition: Contributions include applying specialist level of subject matter expertise to solve common technical problems. Acts as an informed team member providing analysis of information and recommendations for appropriate action. Works independently within an established framework and with moderate supervision. What you need to bring:

Minimum of 5 years of experience in Enterprise\Datacenter software or SaaS solutions support Mandatory - Experience with VMware vSphere family Mandatory - Experience in Log Analysis Mandatory - Customer Handling, Customer Technical Support, Excellent Communication Skills Knowledge of TCP/IP, DNS and other networking concepts. Customer focused and team oriented. General understanding of virtualized environments. Knowledge of VMware, AWS and Hyper-V desired. Linux or UNIX administration skills & familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems Understanding of storage sub systems. Must have a passion for troubleshooting client problems and satisfying customer needs Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic. Excellent interpersonal skills Excellent spoken and written English Highly Preferred Experience in MS Hyper-V product/solution Experience in AWS virtualization Experience in Azure Virtualization B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience VCP certification Cloud Computing experience Computer Science degree What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal &