Associate II, BPS Operations Processing

You will be responsible for processing different payments using journals, CHAPS, BACS. The task is critical and needs to be completed within stipulated timeline. Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements. Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor. Directs all work requests from sources outside the department to immediate supervisor for consideration and approval. Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group’s escalation guidelines. Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues. Assists in tracking, compiling and completing reports as assigned. Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution. May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions. Maintains up-to-date procedure manuals and writes drafts for changes to procedures. May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures. What you bring: Knowledge / Experience   7+ years’ experience in a similar role or relevant exp.  Preferred knowledge of Global Plus system. Preferred CISI-IOC certified. Should Possess a working knowledge of all types of investment assets, including but not limited to equities, fixed income, mutual funds, alternatives, derivatives, foreign securities, exchange-traded funds etc.  Candidates should have exposure to audits (internal and external) and strong understanding around Risk and Control framework.  Establish strong relationship with onshore counterparts and should be capable of handling Client Queries and Issues.  Working closely with the team to identify process needs, putting strong controls in place, and identify the gaps in process. Also ensure that all SLA’s are met.   Raise any issues related to process, people and others to line management on urgent basis with possible solutions.  Should be active who can discover out the opportunities in existing business by gaining efficiency, Automating the processes  Qualifications   Masters/bachelor’s degree in accounting, Business Management/Administration or related field of study.  Competency   Excellent oral and written communication and articulation skills. Time Management & Prioritization Skill. Strong interpersonal skills & customer orientation and an unwavering commitment to service quality. Strong research and analytical skills and attention to detail  Collaborative – Collaborate with different groups and complete the assigned task  Attention to detail – Understand customer requirement in detail and process per procedure  Organized approach – manage and adapt priorities according to client and business requirements  Team Player- Be part of a global team.  Well versed with MS Office applications (Word, Excel & PowerPoint, Teams, etc.).  Should be a dependable resource with a willingness to work stretched hours (if required).   What we offer you    A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities  A broad range of professional education and personal development possibilities – FIS is your final career step!  A competitive salary and benefits  A variety of career development tools, resources and opportunities  Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the