Head of Fraud Operations

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. The Head of Fraud Operations runs the operational engine of fraud prevention across Collectors’ Marketplace, Power Packs, and emerging Financial Services lending business. This senior leader owns real-time and manual-review decisioning, fraud investigations, and AML alert operations; tunes rules and partners with Data Science on models; and builds the team, tooling, SLAs, and metrics that hold fraud losses down without imposing undue customer friction. The role manages a team, reports to the Head of Risk & Compliance, and works closely with Disputes Operations on fraud-related chargebacks and with Trust & Safety on enforcement.

Fraud Detection & Decisioning Operations Day-to-day operations. Own real-time decisioning, manual-review queues, and case management across Marketplace, Power Packs, and lending. Rules & model performance. Monitor rules and ML-model performance, recommend and implement rule and threshold changes, and partner with Data Science / Risk Strategy on tuning and retraining. Queue & SLA health. Manage review-queue health, decision SLAs, and analyst productivity and quality. ​ Investigations & Response Multi-typology investigations. Lead investigations into payment fraud, account takeover, seller / listing fraud, counterfeit and authenticity abuse, collusion and shill activity, promotion abuse, and laundering of value through high-worth collectibles. Account-takeover response. Own ATO and account-security operations — detection, containment, recovery, and customer remediation. Cross-team handoffs. Partner with Disputes Operations on fraud-driven chargebacks and with Trust & Safety on enforcement and offboarding. ​ AML/KYC Operations Alert operations. Run KYC / CIP review, transaction-monitoring alert disposition, and sanctions / OFAC screening for the lending business and marketplace. SAR support. Prepare and support suspicious-activity reporting and maintain investigation documentation to AML and audit standards. Tools, Vendors & Reporting Tooling & signals. Manage fraud, identity, and device-intelligence tooling and vendors; evaluate and onboard new signals and platforms. Metrics & continuous improvement. Define and report fraud loss rate, false-positive / decline rate, detection rate, review SLA, and recovery; drive continuous improvement against targets. Team building. Build, lead, and develop the fraud-operations team; scale headcount and managed-services support in line with volume growth.

Required