Resource Strategy & Planning Lead

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.   The Resource Strategy & Planning Lead is responsible for shaping and executing resource strategies across teams within the newly formed MCAPS-Core organization. This role drives end-to-end resource planning, governance, and operational execution across both FTE and vendor investments while partnering closely with business leaders to ensure resources are aligned to strategic priorities and business outcomes. The successful candidate combines deep analytical rigor with strategic thinking to deliver actionable insights, influence senior leaders, and optimize the organization's overall resource portfolio. They will champion an AI-first mindset by identifying opportunities to leverage AI, automation, and new operating models to increase scale, reduce complexity, and drive greater organizational effectiveness. Through data-driven recommendations and disciplined governance, this role will help shape the future resource strategy for MCAPS-Core while enabling growth, efficiency, and operational excellence. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Key Responsibilities Resource Planning & Portfolio Management Lead comprehensive workforce and resource planning across assigned MCAPS-Core organizations, including both full-time employees (FTE) and vendor resources. Develop and maintain integrated resource plans that align investments to business priorities, financial targets, and organizational objectives. Evaluate workforce capacity, hiring needs, attrition impacts, vendor utilization, and emerging business requirements to recommend optimal resource allocations. Drive planning motions, forecasting activities, and scenario modeling to support leadership decision-making. Resource Governance & Operational Excellence Manage resource governance process to ensure consistent, accurate, and compliant execution of workforce investments. Partner with finance, HR, talent acquisition, and business leaders to drive alignment across planning, hiring, budgeting, and workforce management activities. Monitor resource performance and investment effectiveness, identifying risks, gaps, and opportunities for improvement. Drive process simplification and continuous improvement initiatives that enhance operational efficiency and decision quality. Strategic Advisory & Thought Leadership Serve as a trusted advisor to senior leaders on workforce strategy, organizational design, and resource investment