Principal Customer Solutions Engineer

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology can change lives for the better. It can heal us, entertain us, and make us more connected, productive, and understanding of the world around us. And we’re looking for talent who feel the same: people who want to leave the planet better than they found it, those who don’t shy away from humanity’s challenges but are determined to help solve them.   AMD is powering the next generation of supercomputing, high-performance computing, cloud, and AI. Whether you’re designing next-gen processors, enabling AI breakthroughs, or creating go-to-market plans, every role at AMD contributes to something bigger — technology that moves the world forward.

The Customer Solutions Engineering team is chartered with the platform enablement, solutions ramp, and product support of all server OEMs, ODMs, MDCs, and the associated extended ingredient server ecosystem. This team has platform engineering central accountability to enable our AMD partners to quickly expand their portfolio and quickly ramp these new platforms to broad launch. This consolidated organization provides the opportunity to scale emerging into new workloads while crafting new levels of efficiency with our more mature MDC and base OEM configurations.   With their unified technical view of the Server BU platform portfolio, they represent the “voice of our customers” back into server development teams throughout AMD. The team will ensure we have one Platform Engineering technical voice to our customers and provide consolidated and prioritized inputs to AMD’s upstream development and planning teams. The support provided by this team encompasses delivering customer design-win and design-in work partnering on platform bring-up and debug support, ensuring the integration of AMD technologies, developing industry-wide enabling collateral, and providing technical training to key AMD sales support.   The team owns all customer execution plans with a continuous focus on optimizing the path from bring-up to launch. They drive prioritization and execution of debug, root cause, and resolution for customer sightings in partnership with validation and design teams. They are the single voice communication for all critical issues involving potential recalls. And they work closely with product marketing and planning on prioritizing customer requests.   THE PERSON: The person has a clear passion for our customer’s winning with AMD products. Showing emotional intelligence while interacting with the customer is fundamental and balancing this with a structured approach to moving the customer strategically aligned with AMD business needs is equally critical.  Equally important to the customer relationships is building a positive relationship with all related development teams so that when issues for key talent or other special requests are required there is very low latency.   He/She shows experience in routinely satisfying customers with technical responsiveness while not continuously impacting the committed schedules of our development teams. As a senior technical member of the team, it is also vital for this person who have a passion to grow and lead the technical compentency and culture of the team,   KEY RESPONSIBILITIES: Act as “customer inside” to test AMD’s customer enabling collaterals and platform engineering ingredients against vertical industry solutions. Examples include Cloud workloads (Databases, Key stores, Web tier, Memcached, cold storage, etc.), Virtualization, SDI (load balancers, IPS/firewall, Smart NIC, etc), AI training and inference, Electronic Design Automation, and Enterprise (ERP, CRM). Work closely with internal teams across platform engineering, SW/FW, validation, power and performance, networking and others to establish best-known-configurations incorporating learnings from Solution level Utilize pre-production hardware such as CXL accelerators, new memory and