Sr. Customer Quality Engineer

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Sr. Customer Quality Engineer

8/3/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  ​

The Aerospace Defense Marine Business Unit (ADM BU) is looking for their next SR Customer Quality Engineer (CQE). The main objective of the Customer Quality Engineering role is to be the dedicated TE Quality Focal Point for all Customer Quality activities for a specific allocation of ADM Top Customers. The CQE will be the lead for customer quality initiatives in the East Coast region.     Key customer interface responsibilities include:

Driving improvement strategies to customer scorecards Expertise in customer portals (where required) Customer Quality Requirements flow down including and related to FAI’s (future PPAPs) Quality manuals Corrective Action processes Change Notifications etc. Executes to meet customer requirements and expectations. Establish strong partnerships and interfaces with the TE plants to influence continuous improvements relating to key internal KPI(s); Voice of Customer (VOC)/Customer Complaints/PPM / COPQ / 8Dtimeliness / 8D evaluation.

This is a Remote Working Opportunity. The ideal candidate will sit in the East Coast Job Requirements

Review Customer contracts: assess customer specific quality requirements (PPM targets, complaint processing times, FAI requirements, Q-Certification requirements). Negotiate deviations with the customer if required. Communicate Customer requirements within the TE plants/functions to ensure awareness and compliance by providing training, support and organize regular reviews with involved TE plants. Conduct periodic evaluation of TE Customer quality performance: specific focus on number of Customer complaints, PPM level, complaint response times, quality of 8D reports. Prepare for and participate in regular Customer scorecard reviews. This may include developing or contributing to a TE response. Undertake regular visits to Customer plants to build, reinforce and maintain strong partnerships and to exchange on key quality topics. Create and maintain Customer Specific Quality Improvement plans with a focus on systematic, interactional and high-level issues. Share and implement best practices within the ADM organization to exceed customer expectations. Champion in driving the Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives back into operational sites and functional organizations. Partners with Operations, Quality, Product