Customer Success Partner

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Customer Success Partner

SEE Headquarters - Charlotte

55529

If you are a current employee click here to apply.

SUMMARY OF THE POSITION A Customer Service Representative at SEE IFS supports customers by providing helpful information, answering questions, and responding to complaints. They are the front line of support and they help ensure that customers are satisfied with products, services, and features. Process all orders efficiently, accurately including special instructions and in line with policies and procedures.  Advise Customer of any changes or impact on the Customer’s expectations of what they will receive and when (shortages, price / SKU discrepancies).     Pay: $25.00    RESPONSIBILITIES •    Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit •    To handle all incoming telephone calls dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs •    Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution •    Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy     •    Communicate with Account Managers (by email/phone), enabling complete visibility of key Customer issues •    Assist with other areas of the business as required, providing backup support for team member where necessary  •    Play an active role in company change process through positive communication to internal and external Customers  •    To work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments •    To keep the Supervisor up to date with account progress, product and range development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offer •    Record and take ownership and resolve Customer complaints in line with company KPI’s.  Where necessary co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction •    Continuously identify and resolve the root cause of errors to prevent reoccurrence Qualifications

REQUIRED QUALIFICATIONS •    High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience preferred  •    3 to 5 years relevant work experience in a Customer Service function preferred •    Accurate Keyboarding skills  •    High Speed Internet access for work from home capabilities   BASIC QUALIFICATIONS •    Excellent organizational, prioritization and multi-tasking skills •    Computer literacy (Syteline, Microsoft Office) •    Flexible with work hours – there will be a requirement to cover different time zones •    Ability to adapt to change and handle change easily •    A team player with a friendly disposition and high energy •