Sr. Program Manager, Transformation

Sr. Program Manager, Transformation Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

The Opportunity: We’re looking for a sharp, execution-obsessed Senior Manager to join the Strategic Execution Office within Global Marketing Strategic Operations. This is not a traditional PMO role—it’s a high-impact seat at the intersection of marketing transformation, strategic execution, and AI-native ways of working. You’ll translate enterprise priorities into structured program plans, clear execution roadmaps, and measurable business outcomes. You’ll operate across cross-functional boundaries, bring operational rigor to complex initiatives, and drive accountability from kickoff to close-out—using AI as a strategic partner, not just a productivity shortcut. The ideal candidate has a track record in strategic program leadership and marketing transformation, thrives in ambiguity, embraces AI-enabled workflows as foundational to how work gets done, and knows how to move fast without sacrificing quality. What You’ll Do: Program Leadership & Execution Own end-to-end planning and execution for Marketing-focused strategic transformation programs. Translate business priorities into structured program charters, workstreams, milestones, and measurable outcomes. Manage multiple concurrent initiatives, ensuring delivery on time, within scope, and within budget. Drive accountability and urgency across cross-functional teams. Challenge unproductive patterns and protect execution standards. Transformation Planning & Delivery Build comprehensive transformation plans in partnership with Marketing, Product, Sales, Finance, IT, and other enterprise functions. Align transformation strategy to broader enterprise objectives, operating priorities, and measurable business outcomes. Track and manage risks, dependencies, decision logs, and critical path activities with precision. Ensure clear communication, documentation, and stakeholder alignment throughout the program lifecycle. Cross-Functional Collaboration Partner with leaders across Marketing and enterprise functions to align on strategy and drive execution. Facilitate working sessions, governance forums, and executive reviews that move work forward—not just update stakeholders. Serve as the connective tissue between strategic direction and day-to-day operational execution. Strategic Planning & Prioritization Support portfolio-level planning and prioritization within the Strategic Execution Office. Identify and allocate resources to the highest-impact initiatives aligned to organizational strategy. Translate strategic imperatives into actionable roadmaps with clear ownership and accountability. Process Excellence & Documentation Identify and implement improvements to workflows, tools, and integration processes. Maintain structured documentation including charters, requirements, decision logs, roadmaps, and program reviews. Define and document business requirements to support operational and system changes. Establish KPIs, milestones, and dashboards to monitor program health and outcomes. Deliver structured status updates and executive-ready reporting to senior stakeholders. Design feedback mechanisms into programs to drive continuous improvement. AI-Native