Senior Communications Manager

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

The Senior Communications Manager is a critical individual contributor role reporting to the Head of Communications. Part relationship-builder, part storyteller, part PR tactician, your job is to tell our story, and make sure the world's top business and tech journalists, podcasters, and conference organizers think of Cresta first.

You'll drive earned media day to day: creating and nurturing reporter relationships, deepening our thought leadership profile, and turning Cresta's momentum into coverage that builds our brand and helps to grow the business.

Partnering closely with the Head of Communications, you’ll play a key role in PR strategy and execution. You’ll spot stories and moments where Cresta's story deserves to be told and make sure that it is. You’ll perform media outreach, draft press releases and other materials that carry our message, prep executives for interviews, and work on high-priority announcements, milestones, speaking opportunities, and award submissions.

This role is for someone who has built meaningful media relationships, operated inside a fast-growing tech company, and knows how to tell a great story. If you are excited to play a role in building the leader in customer experience AI, and have the instincts and the drive to help Cresta break through the noise, we want to talk to you.

This role is based in San Francisco, London, or New York, and requires in-office presence.

• Build and deepen relationships with top-tier business and tech journalists, editors, and podcasters

• Drive earned media strategy for major announcements, including corporate news, partnerships, product milestones, and industry leadership moments

• Prepare executives and subject matter experts for media and speaking engagements.

• Partner cross-functionally with Marketing, Legal, HR, Product, and more to align communications with business objectives

• Drive thought leadership that elevates Cresta

• Spot emerging narratives in AI/CX/enterprise tech early and identify thought leadership and commentary opportunities

• Draft communications materials, including press releases, presentations, blog posts, and social copy

• Identify and secure meaningful industry awards and speaking opportunities

• 6+ years of progressive communications experience, with significant time in corporate communications roles at high-growth B2B AI/technology companies

• Exceptional written and verbal communications skills: you are among the sharpest writers in any room, with the ability to adapt voice across audiences and formats

• Sharp instincts for messaging and narrative: you know