Change Management Analyst

The application window is expected to close on: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . 2017585 - Change Management Analyst (Remote) The application window is expected to close on: August 20, 2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This role is remote and can be performed from anywhere in the U.S. Meet the Team Cisco’s Commerce Operations Enablement (COE) is part of the Commerce Operations (CO) organization responsible for providing frictionless commerce operations at scale for Cisco’s customers, partners, sellers, and renewal managers across all hardware, software, service offers and buying programs. We are fueled by a culture where we celebrate talent and teamwork.

As a Commerce Operations Enablement Analyst, you will play a pivotal role in driving (includes engage, influence, analyze, design, and implement) change management initiatives that enhance Cisco’s commerce operations lifecycle. You will collaborate closely with cross-functional teams to translate business strategies into scalable enablement solutions, ensuring smooth adoption and execution across partners, sellers, and internal stakeholders. Your work will focus on data-driven decision-making, effective communication, and project management to deliver impactful results that improve the overall customer and partner experience. Key responsibilities include: Assessing and managing the impacts of changes across Offer Design, Pre Sales, Post Sales, and Renewals. Designing and implementing scalable change management enablement solutions aligned with business requirements. Conducting data analysis to support informed decision-making and solution development. Serving as the primary Commerce Operations Enablement SME, facilitating communication among product managers, engineering teams, and business partners. Recommending management strategies for new or enhanced commerce capabilities. Collaborating with cross functional Change Management enablement teams to develop roadmaps and adoption plans. Delivering educational sessions and documentation to support partner and internal team enablement. Leading training on policy, process, and business rule changes for partners and Commerce Operations teams. Planning and driving migration and adoption strategies for commerce capabilities and features. Partnering with Product Owners and Customer/Partner Operations Support to resolve experience issues and escalations. Managing project scope, schedules, communications, risks, and mitigation plans. Tracking project deliverables and regularly communicating progress and business status to stakeholders. Defining and socializing success metrics to evaluate project outcomes and impact.

5+ years of experience in change enablement. 2+ years of experience using Cisco Commerce Workspace (CCW), CCW Renewals (CCWR), Enterprise Agreement Workspace (EAWS), and Enterprise Agreement Management Platform (EAMP). Demonstrated ability to analyze data and make data-driven decisions. Proven experience managing multiple complex projects with competing priorities. Strong communication skills with the ability to influence and collaborate across teams.

Bachelor’s degree in business or relevant field, or equivalent experience. Ability to navigate functional teams and manage ambiguity. Experience as a cross-team collaborator and influencer across internal and external teams. Ability to operate and interact with customers in remote/virtual environments. Experience with Commerce Operations Lifecycle and Technical Change Management. High energy, self-starter, and ability to thrive in a fast-paced, pressured environment. Excellent written and verbal communication skills. Proficiency in MS Office Suite (Word, Excel, Project, PowerPoint). Experience with operations training