Vice President, CuraScript Specialty Distribution (CSD), Business Operations
Cigna
- Location
- Lake Mary, FL
- Work model
- On-Site
- Level
- Staff
- Posted
- 1d ago
About this role
The Managing Director, CSD Business Operations, is responsible for leading the strategic and operational functions that enable business performance, scalable growth, customer excellence, and enterprise execution across CuraScript Specialty Distribution (CSD). Reporting to the President of CSD, this role provides leadership across a broad portfolio of business operations capabilities, including pricing administration, data governance, contract administration, customer onboarding, business analytics, and operational governance. The Managing Director will establish scalable operating models, optimize business processes, leverage data-driven insights, and ensure effective governance across the end-to-end customer and business lifecycle while maintaining the integrity of critical pricing, customer, product, and contractual data that supports business performance and growth. The ideal candidate is an enterprise-minded leader who can operate strategically while driving disciplined execution across a complex, highly regulated healthcare distribution environment.
Key Responsibilities
Strategic Business Leadership Partner with the President and executive leadership team to develop and execute strategic priorities that support organizational growth and long-term business objectives. Translate enterprise and business strategies into actionable operational plans and measurable outcomes. Identify opportunities to improve organizational effectiveness, scalability, and competitive positioning. Serve as a trusted advisor to leadership on business performance, operational risks, and strategic opportunities. Operational Excellence & Governance Establish and oversee business operating frameworks, governance models, and performance management practices that drive consistency, accountability, and execution. Lead enterprise-level initiatives focused on process optimization, operational efficiency, and organizational effectiveness. Ensure alignment of resources, priorities, and capabilities to support business objectives and customer commitments. Promote a culture of continuous improvement and operational discipline. Pricing & Data Management Provide executive leadership for pricing administration, master data management, contract administration, and data governance functions that support business growth, operational excellence, and customer success. Establish and oversee governance frameworks, operating standards, and controls to ensure the accuracy, integrity, and stewardship of customer, product, supplier, pricing, and contractual data across the organization. Lead the development of scalable processes and capabilities that support pricing execution, customer lifecycle management, revenue enablement, and enterprise decision-making. Drive continuous improvement, automation, and operational efficiencies across pricing and data management functions to enhance business performance, customer experience, and organizational scalability. Business Performance & Analytics Lead the development and utilization of business insights, performance metrics, and reporting to support informed decision-making. Monitor organizational performance and identify opportunities to improve operational, financial, and customer outcomes. Drive data-informed strategies that enhance business effectiveness and support growth objectives. Provide executive-level reporting and insights to internal stakeholders. Cross-Functional Leadership & Execution Lead complex, cross-functional initiatives that require coordination across multiple business areas and stakeholders. Foster collaboration and alignment across operational, commercial, technology, finance, compliance, and enterprise teams. Drive organizational readiness and successful execution of key business initiatives and transformational efforts. Ensure effective change management and stakeholder engagement across strategic programs. Risk Management & Compliance Ensure appropriate controls, governance, and compliance practices are