Executive Assistant – New Business Ventures & Innovation

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

Provide high-level administrative support to multiple senior leaders across Product Development, Business Risk & Controls, and Process Excellence, ensuring day-to-day operations, priorities, and activities are effectively coordinated. Serve as a trusted partner by managing complex calendars, coordinating meetings and events, arranging travel, preparing materials, and supporting key business initiatives. Anticipate leadership needs, proactively address scheduling and logistical challenges, and ensure leaders are well prepared for meetings, decisions, and business responsibilities. Build strong relationships across the organization and collaborate with stakeholders across multiple functions to facilitate effective communication, alignment, and execution of priorities. Support leaders in a fast-paced, dynamic environment by managing competing demands, coordinating cross-functional activities, and ensuring seamless execution of key initiatives. Success in this role requires exceptional organizational skills, sound judgment, discretion, and the ability to adapt quickly while delivering outstanding executive support. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX.

Deliver administrative support to assigned EMG through management of schedule/calendar, emails, call routing and ensuring appropriate record retention.  Coordinates activities and ensures timely information flow for EMG assigned. Collaborate with EMG to understand, prioritize and organize daily activities/responsibilities to meet deadlines and deliver on EMG goals/objectives.  Identify topics that translate into prioritizing meeting planners, emails, people, and data.  Delivers effective challenge to preserve EMG’s time.    May prepare/update presentations.  Ensure accuracy and compliance with USAA presentation standards.  Additionally, draft internal communications and other materials on behalf of the leader to share with a variety of audiences including department leaders, employees, key stakeholders, or business partners. As requested by EMG, prepare correspondence on behalf of EMG.  Ensure information to and from EMG members are treated with appropriate level of confidentiality. Responsible for maintaining awareness on applicable intranet pages, messaging channels, leader communications, and other information platforms.  Proactively disseminates reminders to leaders and employees for upcoming deadlines, such as check-in completion, LMS training deadlines, or other urgent work deliverables. Monitor EMG calendars to coordinate meetings and ensure leader/team is aligned with all aspects of meeting.  Create agenda, takes meeting minutes, documents follow up action items, manage attendees, delegates, and ensure all meetings have a clear purpose/agenda.  In addition, coordinates schedules, meeting planners, dates and secures the content to be presented.   Understand the importance of team culture for the EMG’s organization.  Prioritize employee 1:1’s, staff meetings, skip levels, and other connection points. Creates positive experiences for employees through coordination. Partner with hiring manager to improve employee experience by proactively planning and onboarding new EMG or other team members.