Deputy Manager Customer Experience & Sales - Sostituzione maternità

Diventa parte di una storia iconica: TOMMY HILFIGER è uno dei marchi lifestyle globali più riconosciuti al mondo e, dal 1985, accoglie ed ispira consumatori di ogni parte del mondo. Fondato originariamente a New York e ispirato al vivace spirito dell'Americana, il brand ha dato vita ad una visione moderna del lusso accessibile. L'universo TOMMY HILFIGER comprende i marchi TOMMY HILFIGER e TOMMY JEANS, affiancati da un'ampia gamma di categorie di prodotti in licenza che estendono lo stile di vita del brand attraverso generazioni, aree geografiche, attività e occasioni d'uso. L'approccio al marketing globale e la strategia di comunicazione di Tommy Hilfiger si ispirano alla cultura attraverso il mondo delle F.A.M.E.S.: persone, organizzazioni e idee che stanno plasmando con coraggio il futuro della Moda, dell'Arte, della Musica, dell'Intrattenimento e dello Sport. Campagne globali di grande impatto, partnership strategiche e iniziative innovative con atleti, musicisti e personaggi dello spettacolo di fama internazionale rappresentano una costante fonte di energia e ispirazione per il brand. Immergiti nel mondo di TOMMY HILFIGER qui!! ( YouTube , Instagram , TikTok ) Job Description Be part of an iconic story. PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers. Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction. Train and coach the team on standards, including customer service, product placement, and efficient time management. Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives. Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture. Provide continuous feedback to the team, fostering their professional development and addressing performance concerns. Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates. Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets. Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store. Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement. Provide recommendations for action based on the analysis of sales performance. The Ideal Candidate Experience as Senior Sales Associate Preferably 1-2 years’ experience in similar role within structured environment Highly developed business acumen Ability to take a 'big picture' view of a situation Good communication and collaboration skills and abilities Highly detail oriented and organized in work Fluent in Italian and basic English. Be valued. At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it. Balance – Work Smart, our flexible working