Services Account Management

Leads contributions of Account Team by guiding Services Sales account vision and strategic approach. Leads Industry Solutions (IS) account planning contribution with wider MCAPS account team, defines IS sales priorities provide input to overall account plan. Owns and maintains relationships, influences key decision makers and leads effective ROCs with stakeholders. Leverages insight from consulting account-delivery team to ensure awareness of status of projects in delivery. Drives and leverages for agreement with core account team, building and strengthening relationships with Microsoft partner teams through regular ROCs. Proactively builds and maintains up-to-date knowledge of multiple critical topics to meet customer needs and drive customer satisfaction. Leverages Microsoft Services Sales go-to-market scenarios to drive intentional customer conversations. Identifies, qualifies, leads, manages, and closes strategic industry cloud opportunities on prioritized accounts. Engages customers to co-develop on-time renewal plans and mitigate risks for non-renewal, leading renewal preparation calls, drafting proposals for Unified extensions, and coordinating any discount approvals. Orchestrates consulting-sales relationship with core account team, working closely with colleagues to ensure successful creation, maintenance, and execution of Services Sales account plan. Confirms BANT information to determine progression or lack thereof of a lead and throughout the Microsoft sales process.

Accelerate Growth Engages customers well in advance of Unified contract expiration to co-develop on-time renewal plans and mitigate risks for non-renewal, leading renewal preparation calls, drafting proposals for Unified extensions, and coordinating any discount approvals. Coordinates discussions with customer success account managers (CSAMs) on verifying value delivered and identifying expansion opportunities for support contracts through enhanced solutions. Up-sells existing Unified customers to multi-year and higher-tier support options. Leads acquisition of new Unified contracts with customers. Identifies, qualifies, leads, manages, and closes strategic industry cloud opportunities on prioritized accounts aligned to documented customer business value and outcomes. Has in-depth knowledge of advanced cloud solutions and cross-check with the solutions of key competitors. Drives advanced workloads and usage. Accelerates Microsoft Cloud differentiation (e.g., security, AI) against competitors and wins more market share. Facilitates Unified contract renewals and multi-year agreements with rigorous T-minus planning (e.g., T-90 days). Increases customer business value with advanced technology (e.g., AI) and drives consumption. Leverages Microsoft Services Sales go-to-market scenarios to drive intentional customer conversations about Microsoft Cloud adoption, new AI and cloud solution offerings, renewing and growing Unified support agreements, and attaching enhanced solutions to product sales. Provides feedback on required go-to-market scenarios based on local market requirements and opportunities. Educates senior decision makers of assigned account(s) (e.g., director-level) on Microsoft value propositions that bundle Unified and Consulting offerings, aligned to the customer’s priorities and maturity, appropriately differentiating competitor solutions. Proactively identifies and engages other stakeholders who are key influencers of decision makers. Proactively builds and maintains up-to-date knowledge of customer's business priorities, risks and challenges, internal landscape (e.g., organization structure, stakeholders, business performance), industry/sector challenges, regulations, trends, and futures (e.g., impact of AI, sustainability) to meet customer needs and drive customer satisfaction. Proactively connects with internal and external network of industry experts to build industry knowledge and connections. Shares