Technical Service Representative

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit  www.amcor.com  I  LinkedIn  I  Glassdoor  I  Facebook   I  YouTube Job Description Employer:    Amcor Flexibles   North America Inc.     Job Location:   This position reports to company headquarters in Oshkosh, Wisconsin.  Must reside and telecommute within 50 miles of Boston. Position involves 60% on-call travel to customer sites within a 50-mile radius of Boston, as well as 20% travel in the Northeastern US further than 50 miles from Boston (eastern Virginia, eastern Maryland, eastern Pennsylvania, the entire Atlantic Seaboard region, and all of New England up through Maine), and 20% telecommuting.     Titl e:   Technical Service Representative III     Duties:   Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate customer quality and packaging performance improvement.  Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials. Perform and complete package/shrink bag and machine audits on packaging machines. Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives.  Participate in field trials of new packaging materials.  Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor and provide input into the design, installation and start-up of packaging equipment manufactured by outside suppliers. Train customers on proper operation and maintenance of equipment and Amcor film, as well as training other Amcor Technical Service Reps on how to train the customer.   Travel:   Position requires   8 0% domestic travel to customer sites .  60% of travel will be within a 50-mile radius of Boston, MA.  20% of travel will be to customer sites outside the 50-mile radius from Boston, primarily in the Northeastern   US (eastern Virginia, eastern Maryland, eastern Pennsylvania, the entire Atlantic Seaboard region, and all of New England up through Maine), with the potential for 1-2% international travel to customer sites in eastern Canada.

Bachelor ’s degree in   a technical field such as Packaging or an Engineering field related to packaging (e.g., Chemical, Mechanical, Industrial or Electrical Engineering) and 5 years   of   progressively responsible   experience in   an occupation related to engineering or technical service in the food packaging industry . Experience must include the following:     5 years of experience in   engineering or technical service related to   food packaging materials and machinery   5 years of   experience servicing   packaging equipment, including at least 7 of the following:    Liquid VFFS equipment   VFFS for dry goods   HFFS