Manager, MDM Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Data Analytics & Computational Sciences Job Sub Function: Business Intelligence Job Category: People Leader All Job Posting Locations: Bangalore, Karnataka, India Job Description: The Manager, Master Data Management (MDM) Operations is an operational leader responsible for delivering high-quality customer and vendor master data services that enable business performance across Johnson & Johnson. This role serves as a key stakeholder-facing partner to the MedTech and Innovative Medicine sectors and ensures master data execution is aligned to business priorities.   This leader operates with a strong customer-first mindset , simplifying processes from an “outside-in” perspective to improve speed, accuracy, and transparency. Guided by our   C.E.O. leadership behaviors — Compete, Execute, Optimize — this role drives value creation by elevating operational excellence, enabling data-driven decisions, and continuously improving how master data supports patients, customers, and teams. This role is critical to enabling trusted, high-quality master data that powers business operations, compliance, and customer experience —directly supporting growth, efficiency, and value creation across sectors.

1. Maintain Operational Excellence Adhere to relevant laws and regulations, and follow the guidelines outlined in the J&J Credo. Responsible for leading operational aspects of customer and vendor master data operations team, ensuring workflow, exceptional performance, and strict compliance with established timelines and budgets. Be the main contact person for internal team members, offering support and guidance on data operations. Create strategic and practical plans to accomplish the objectives of Master Data Operations and effectively communicate these plans to the internal team and relevant groups. Engage strategically with business partners, collaborating with them to deliver business initiatives. Lead regional/global programs that align with department strategies, including process improvements, value collection, metrics, and operational reviews. Implement and support tools and processes that improve data operations execution, driving continuous improvement and operational efficiency. Lead and prioritize projects, ensuring effective communication with partners and internal team members, resource allocation, and resolution of resource constraints. Present complex data concepts to management, team members, and non-technical audiences, demonstrating your ability to communicate effectively across all levels of the organization. Collaborate with the Master Data Operations leadership team to make data-driven decisions and implement business intelligence tools that enhance operational effectiveness. Ensure strict compliance with policies and procedures to achieve the organization's goals and objectives for the Master Data Operations service delivery area. 2. Talent Management Lead, develop, and retain talent through coaching, mentorship, and engagement. Provide direction, development planning, and performance feedback in accordance with J&J Career Management processes.   3.