Director Executive Support

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role 
 Every day, our executives step into conversations that shape the future of AI-ready connectivity for customers, partners, and the industry. Behind those moments is a team that ensures every meeting begins flawlessly, every critical decision is supported by the right technology, and every interaction reflects the excellence of our brand.   That is where the Director of Executive Support makes a difference.   In this high-accountability environment, bold thinking is encouraged, ownership is expected, and impact is visible. This leader serves as a trusted partner to the executive team, orchestrating the strategy, delivery, and continuous evolution of executive-facing technology, AV, and collaboration services. From boardroom discussions and global travel support to large-scale events and mission-critical communications, this role creates seamless experiences that enable leaders to focus on what matters most—driving innovation and business outcomes.   Success in this role comes from combining operational excellence with a service-first mindset. The Director leads executive IT support, AV and conference room operations, DAS services, and high-visibility event execution, building trust through proactive readiness, flawless execution, and an unwavering commitment to excellence. For professionals who thrive on solving complex challenges, influencing at the highest levels, and delivering meaningful impact, this is an opportunity to help shape how leadership connects, collaborates, and drives the future forward. Location 
 The work location is 4427 California Ave SW, Seattle, WA.  The Main Responsibilities 
 Define and lead the enterprise strategy for Executive Support, including service models, standards, and governance. Serve as a strategic advisor to senior executives, identifying opportunities to improve productivity and experience. Oversee end‑to‑end executive technology and collaboration support for VP‑to‑CEO leaders. Implement and manage a high‑touch concierge service model with rapid, precise issue resolution. Act as final escalation authority for critical executive‑impacting issues. Lead, develop, and scale teams of executive support engineers, AV specialists, and event support staff. Establish performance standards, service expectations, and coverage models including after‑hours readiness. Coach team members on executive presence, communication, discretion, and emotional intelligence. Drive automation, self‑healing capabilities, proactive monitoring, and continuous service transformation. Introduce modern tools and workflows to predict and prevent AV, wireless, and collaboration failures. Own the strategy, design standards, and operational execution of executive and enterprise conference room AV. Ensure AV environments maintain high availability, consistency, and rapid recovery. Partner with Facilities, Real Estate, Network, and Architecture teams for builds, upgrades, and roadmaps. Oversee DAS performance and wireless reliability across executive spaces, partnering with network/vendor teams. Lead planning and flawless execution of Town Halls, Board meetings, earnings calls, and investor events. Conduct