Senior Technical Program Manager, Human-in-the-Loop Operations

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As Senior Technical Program Manager for the Human-in-the-Loop (HITL) Operations, you will own the end-to-end lifecycle of Roblox's AI data labeling and model evaluation ecosystem. This is a high-leverage, high-ownership role at the intersection of Research, Engineering, and Operations. You will scale our data operations that is handling million of items evaluated annually today with projection of 4x the current volume by 2030, managing a multi-million annual budget and a distributed workforce of 100+ remote contractors — all while driving the platform evolution from manual workflows to AI-assisted, LLM-accelerated operations.

This is a rare opportunity to build the data infrastructure that directly determines the quality of Roblox's AI models across creator tools, content discovery, in-experience AI, and 3D generative content — at the exact moment when human judgment is the critical ingredient for getting these models right.

You Will

• Lead data programs end-to-end. Own the full lifecycle of labeling and model evaluation workflows across Roblox's AI teams — from translating ambiguous ML requirements into structured annotation tasks, to overseeing contractor execution, quality review, and dataset delivery to model teams.

• Define and maintain ground truth. Develop and iterate on labeling guidelines, annotation schemas, and quality frameworks tailored to Roblox's unique data types: 3D mesh quality, texture coherence, search relevance, game novelty detection, NPC behavior evaluation, and AI-generated Luau code assessment.

• Manage a multi-vendor, distributed workforce. Oversee remote contractor teams, managing workforce allocation, productivity SLAs, quality calibration, and budget forecasting serving across multiple teams with Roblox.

• Drive the shift to AI-assisted workflows. Partner with Engineering to evaluate and implement LLM-based pre-labeling, LLM-as-a-Judge evaluation, and automated QA routing — reducing FTE coordination overhead and scaling throughput proportional to our annual volume growth.

• Partner cross-functionally across Roblox AI. Work closely with ML Engineers, Data Scientists, and Product Managers to translate model development needs into concrete, executable data programs, and communicate program status and quality trends to senior leadership.

• Own operational excellence and KPIs. Define and track SLAs across throughput, inter-annotator agreement, cost per label, and data quality metrics. Surface risks, resolve bottlenecks, and drive continuous process improvement.

• Shape platform and tooling strategy. Contribute to Roblox's next-generation labeling and evaluation platform strategy — including vendor pilots, internal platform improvements, and the transition to a hybrid human-AI collaborative workflow model.

You Have

• 5+