Director, Business Platform Ops Support

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Supply Chain Manufacturing Job Sub Function: Manufacturing Process Improvement Job Category: Professional All Job Posting Locations: Diegem, Flemish Brabant, Belgium, Ringaskiddy, Cork, Ireland Job Description: DePuy Synthes is recruiting for a Director, Business Platform Operations Support Lead, located in the United States or Ireland or Belgium.   The  Business Platform Operations Support Leader  will be a part of the DePuy Synthesis Supply Chain and Operations Systems and Digital organization.  This leader will play a significant role in  a multi-year global business transformation initiative that will modernize our end-to-end Supply Chain digital capabilities by harmonizing our disparate ERP ecosystem standardizing our core business processes and products across Plan, Source, Make, Quality, Deliver, and Data, while enabling our integrated data strategy through a an SAP S/4 HANA backbone.  This role will be part of a platform business operations, enhancement and improvement organization that will fundamentally oversee the ongoing evolution of the DePuy Synthesis ERP platform, from deployment to long-term sustainability.   The role will be accountable for supporting core business platform support operations. Specifically, this role will work closely with business partners to enable ongoing awareness, adoption, and effective use of the platform as new capabilities are delivered. This role will also support the ongoing sustainment of the existing business platform users’ persona-based training structure in learning platforms. Furthermore, this role will help mobilize platform regression testing, business error handling and resolution, as well as support the development and implementation of the global platform enhancement & intake management process. Lastly, this role will help establish the initial persona-based security provisioning process and will partner closely with program teams to support a smooth transition from deployment hypercare to operate state.  This individual must leverage strong cross-functional business expertise, experience supporting transformative initiatives, ERP platform support knowledge, and digital acumen to effectively engage business stakeholders and process owners.

Support the development and deployment of ongoing business user platform enablement and adoption for existing platform business users.    ongoing business user platform enablement and adoption for existing platform business users.     Ensure existing ERP platform user community is engaged and made aware of platform status, capabilities being delivered, changes and enhancements  Support the platform enhancement and continuous improvement intake process from the platform user community and connect inputs into the solution design governance process  Partner closely with the operate state team and the global business adoption team to leverage approaches, channels and materials to ensure the business platform community is aware of and ready to adopt platform enhancements and capabilities.