Manager, Compliance (Governance)

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.

The Department: Compliance

The Compliance Team at Gemini is dedicated to managing the next generation of compliance risk in a complex and evolving regulatory environment. We are a diverse group of technology, legal, and operational professionals who develop new approaches to solving classic problems using cutting edge tools and processes.

The Role: Manager, Compliance (Governance)

Gemini is seeking a dynamic self-starter responsible for day-to-day execution and oversight of Gemini’s compliance governance program. The governance team has a broad and critical remit that includes Compliance policies and procedures; the annual risk assessment; quality assurance and testing programs; and the customer complaint process. This role will report into Gemini’s Head of Governance.

This role is required to be in person twice a week at our New York City, NY office.

Governance and Core Functions

• Support and help mature the compliance governance framework, including committee structures, policy review cycles, and escalation protocols

• Prepare materials and reporting for compliance and risk governance committees

• Prepare the annual AML and Sanctions Compliance Risk Assessment, working with control owners to identify inherent risks, assess control effectiveness, and determine residual risk ratings

• Identify and champion opportunities to apply AI and automation tools to enhance complaint handling, control testing, and governance reporting

Quality Assurance and Second-Line Control Testing

• Help oversee the AML quality assurance program

• Develop risk-based annual testing plans covering BSA/AML and Sanctions Compliance

• Document testing results and findings; own remediation plans and track issues through to closure

• Partner with second and third line to align testing coverage, methodology, and reporting cadence

Customer Complaint Program

• Own end-to-end oversight of the regulatory customer complaint program, including intake, categorization, root-cause analysis, and regulatory reporting

• Coordinate cross-functionally to resolve escalated complaints, as well as identify and remediate systemic issues

• Track complaint trends and metrics; report themes, root causes, and remediation status to compliance leadership and governance committees

• Ensure timely, accurate responses to regulatory inquiries and exams tied to customer complaints

• Bachelor's degree required; J.D. or relevant advanced degree a plus

• 6+ years of compliance experience, including direct experience in complaints handling and/or second-line compliance testing

• Strong working knowledge of regulatory expectations and industry standards in relation