Manager, TPO Service & Repair

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Technical Product Management Job Category: People Leader All Job Posting Locations: New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America Job Description: DePuy Synthes is recruiting for a(n) Manager, TPO Service & Repair, located in New Brunswick, New Jersey, US.

The Manager, Technical Product Owner (TPO) for Service & Repair plays a critical role in shaping and delivering digital products that support global service and repair operations. This role partners closely with business stakeholders, engineering teams, and service operations to define product vision, prioritize work, and deliver solutions that improve service quality, efficiency, and customer experience. This is an exciting opportunity to lead transformative initiatives in a highly visible area,   leveraging   technology to enhance service performance and drive business impact.

Own and define the product vision, roadmap, and backlog for Service & Repair technology solutions aligned with business priorities   Partner with cross-functional stakeholders (Commercial Technology, Service Operations, Engineering, and Quality teams) to gather and translate requirements into actionable product features   Prioritize backlog items and lead agile ceremonies to ensure   timely   and high-quality delivery of product enhancements   Drive continuous improvement of service and repair processes through technology, analytics, and automation capabilities   Collaborate with engineering teams to design, develop, and implement scalable and compliant digital solutions   Monitor product performance, service metrics, and user feedback to inform enhancements and   optimize   outcomes   Ensure compliance with quality, regulatory, and safety standards across service and repair solutions   Lead and coach team members or junior product owners, ensuring alignment and delivery excellence   Communicate product updates, risks, and progress to senior leadership and stakeholders   Champion adoption of new tools and processes to improve operational efficiency and customer satisfaction     Qualifications   Education   Bachelor’s degree in Information Technology , Computer Science, Engineering, Business, or   a related   field (required).   Master’s degree (MBA or equivalent) (preferred).   Experience and Skills   Required   6+ years of relevant experience in product management, technical product ownership, or service technology solutions   Experience working in Agile environments with responsibility for backlog management and delivery   Strong understanding of service and repair operations, field service systems, or customer service technologies   Demonstrated ability to translate business needs into technical requirements and product features   Experience collaborating with cross-functional teams, including engineering, operations,