Quality Assurance Analyst

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Quality Assurance Analyst

Quezon City

Manila

8/6/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account.    ͏

College graduate 2 to 4 Years of banking contact Center experince Basic Understanding of Quality methodologies like Six Sigma, Lean, kaizen etc. Excellent Communication & feedback/ coaching Skills Proficient at MS office Applications like PowerPoint, Excel etc.  Willingness to work in shifts Excellent oral and written communication and listening skills  Exposure to UK Banking / other vertical Collections

Audit the number of cases / calls as mandated by the client and track performance  Review calls/completed cases for adherence to internal/regulatory guidelines Record feedback on Agents & his/her areas of improvements Bring in necessary changes to the process and constant updation of core process Attend calibrations sessions both internal and with the clients Collaborate with supervisors to share quality performance issues and provide regular reports on overall performance and trends Identify and support other opportunities for quality