Senior Manager, Software Development

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. eBay’s Customer Support Platform organization is seeking a highly qualified Senior Engineering Manager. This leader will guide strategic engineering initiatives passionate about platform modernization, AI-enabled transformation, and driving outstanding performance across key customer support systems. This leader will help evolve long-standing enterprise platforms into scalable, cloud-native, connected, and intelligent systems. These systems improve customer experience, operational efficiency, and agent productivity worldwide. The role requires a technically strong engineering leader with deep experience in distributed systems, modern full-stack development, enterprise architecture, and large-scale engineering execution. The ideal candidate combines strong technical depth with organizational leadership, multi-functional influence, and the ability to lead high-performing engineering teams through complex transformation programs. This position will partner closely with development, product development, project coordination, IT operations, data, and business representatives across global teams while helping build long-term platform and technology strategy. This role also requires a strong technology evangelist who can champion AI-enabled development methodologies, engineering efficiency improvements, observability practices, reliability in production environments, operational excellence, and platform accuracy across the organization.

Lead the build, development, modernization, and continuous improvement of enterprise-scale customer support platforms and services. Drive transformation of legacy systems into modern web, cloud-native, API-driven, and AI-enabled architectures. Lead and mentor top-tier engineering groups across multiple initiatives and functional areas. Collaborate with global engineering, product, program management, infrastructure, security, operations, and commercial groups to align priorities and deliver strategic outcomes. Participate actively in architecture reviews, technical strategy discussions, and design decisions across multiple platforms and domains. Drive engineering guidelines across the software development lifecycle, code quality, observability, reliability, scalability, security, and outstanding operational performance. Act as an evangelist for AI-enabled software development practices, developer efficiency tools, automation, and modern engineering processes. Drive prioritization and execution across multiple concurrent initiatives in a fast-paced environment. Improve platform reliability, engineering velocity, customer experience, and efficiency through technology innovation and process improvements. Influence long-term architecture and platform strategy while balancing business priorities, technical debt reduction, scalability, and operational sustainability. Represent the organization in leadership reviews, operational governance forums, strategic planning discussions, and cross-functional transformation initiatives. Foster a strong engineering culture passionate about innovation, accountability, inclusion, collaboration, continuous learning, and technical mastery.

12+ years of software engineering experience with significant experience leading