Call Center CDS I

Additional Location(s):   N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.              Shift Hours: 10:00 AM - 7:00 PM Monday - Friday   About the role:  Job Purpose Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures). At Boston Scientific, we value collaboration and synergy. Relocation assistance is not available for this position at this time. Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.   Work Mode At Boston Scientific, we value collaboration and synergy. This role follows a onsite work model, requiring employees to be in our local office five days per week.    Relocation Relocation assistance is not available for this position at this time.    VISA Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time   Your responsibilities will include:

Provide responsive and reliable customer service and technical support. Provide liaison support between customers. Coordinate with other departments.  Perform returned materials process including initiation, receipt, expediting and closing RMAs.  Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation.  Receive product orders and process to shipment.  Provide international customer service at times, and in such event, work a flexible schedule.  Perform other related duties as assigned, including special projects.  Quality Systems Duties and Responsibilities: Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

0-1 Years with High School Diploma and/or Equivalent experience, training , or apprenticeships   Requisition ID: 632803   Minimum Salary: $ 26520   Maximum Salary: $ 45136     The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com— will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.   Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).   Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).   For MA positions : It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.   Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad