Manager, Security Operations Center

Reports to: Senior Manager, Security Operations Center

Location: Remote Australia

Schedule: Standard business week (Monday to Friday) with flexible coverage across 7:00 AM – 4:00 PM AWST

Weekend Flexibility: Capability to provide occasional, ad-hoc support on weekends as required by business needs

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

The Huntress Security Operations Center is a global team of security analysts dedicated to investigating and responding to incidents on our partners’ networks 24/7, 365 days a year. Daily activities consist of providing investigation, containment, and response actions across millions of endpoints.

This role is accountable for defining and streamlining processes, workflows, and playbooks that enable effective day-to-day operations. As Huntress continues to grow, we are laser-focused on scaling our operations and force-multiplying our human analysts by 10X. This position is responsible for enabling analysts to meet our mission and achieve internal Service Level Objectives for response times. The Security Operations Manager will work with their peer regional managers to ensure consistent global operations while providing our analyst team with training opportunities and career growth.

• Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standards

• Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year

• Meet with analysts in a 1:1 setting weekly to socialize focus initiatives, gather feedback, provide feedback, and enable analysts to progress rapidly in their career

• Contribute to the development and implementation of analyst training programs designed to streamline onboarding and advance analyst skill sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation

• Work with the Product organizations to prioritize the creation of new capabilities designed to augment and force multiple analyst capabilities

• Maintain accountability for routine quality assurance for your designated region

• Engage with our Support organization to create streamlined workflows for partner/customer requests that need Security Operations Center analysis

• Strengthen and mature our existing processes and relationships with our Tactical Response, Threat Hunting, and Detection Engineering teams within the Security organization

• Provide one level of technical leadership for analysts of the Security Operations Center analysts

• Ensure team members