Principal Consultant, AI Business Solutions

Microsoft Industry Solutions Delivery (ISD) is a global organization of industry and security experts, engineers, data scientists, architects, consultants, and delivery specialists. We partner with strategic customers to deliver industry-specific solutions and measurable outcomes powered by Microsoft Cloud and AI.   The AI Business Solutions team within ISD helps customers maximize value from Dynamics 365, M365 , Copilots and the Microsoft Cloud by  co-engineering GenAI and agentic solutions  that accelerate adoption, automate workflows, and unlock new business capabilities. We work in  rapid, iterative delivery cycles to move from ambiguous problem → working prototype → production-ready solution Our organization drives customer value across digital and AI transformation through repeatable and customized solutions. We build with a growth mindset and an inclusive culture, and we deliver  responsible AI  solutions designed for  security, compliance, and operational readiness     This role goes beyond traditional consulting. FDEs operate at the intersection of engineering, architecture, and customer delivery, working in fast‑paced, iterative cycles to translate ambiguous requirements into working software, integrate with real customer environments, and own outcomes through deployment and stabilization.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond and we apply these values when delivering AI solutions that customers can trust.

Embed with customer stakeholders to understand business workflows, constraints, and success metrics; translate ambiguous needs into clear requirements, solution hypotheses, and sprint deliverables for GenAI/agentic scenarios. Design and  implement  agentic and GenAI solutions on Microsoft platforms (e.g., Dynamics 365, M365 Copilots, Power Platform, Azure) including integrations, APIs, and automations that accelerate adoption and deliver measurable outcomes. Prototype rapidly, then harden to production: build POCs for agentic workflows (multi-step tasks, tool-use, orchestration), validate with users, and evolve production-ready implementations with testing, monitoring, and secure deployment patterns. Own end-to-end delivery from architecture through implementation: define build/test specifications, create eval and quality gates for GenAI outputs, and produce operational guides/runbooks for reliability, safety, and maintainability. Identify and mitigate business/technical risks specific to AI systems (data access, prompt injection, hallucinations, privacy, compliance, latency, cost); propose safeguards and fallback behaviors for agentic flows. Support deployment and live stabilization: troubleshoot integrations and model behavior in real environments, iterate quickly, and ensure successful go-live with clear ownership, monitoring, and incident playbooks. Balance platform configuration with extensibility to maximize speed and maintainability. Co-engineer with customer teams to ensure knowledge transfer, documentation, and reusable patterns. Drive delivery plans across the full lifecycle—discovery, build, eval, deployment, and operations—accounting for dependencies across data, security, and enterprise systems. Build agentic workflows that invoke tools/APIs safely (function calling patterns), with guardrails, validation, and auditability. Implement evaluation strategies (offline/online) to measure output quality, groundedness, safety, and business impact. Capture repeatable assets (templates, reference architectures, accelerators) and share feedback loops with internal teams. Other   Embody our  culture  and  values