High Voltage Battery Pack Field Response Team Diagnostic Technician

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.   Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The High Voltage Battery Pack Diagnostic Technician specializes in the safe and orderly preparation, diagnostics, testing and disassembly of Rechargeable Energy Storage System (RESS) Packs, also known as EV Battery Packs. This role will travel up to 80%, where the technician will travel to a dealership to complete this work on the RESS packs . When travel is not required, this role would work on battery packs at the teardown facility in Warren, MI.   Our team is looking for a candidate that is passionate about a safe all-electric future. The role involves diagnosing, disassembling, and testing pack components to determine the root cause of any failures. You will work closely with engineering to develop and implement corrective actions in production based on your findings. This role is a good fit for a qualified individual who is interested in innovative battery technologies and growing in the field of vehicle electrification. You will also possess the ability to train and mentor entry level technicians. This role will be involved in the planning and execution of new battery technologies in support of the warranty activities at the dealership.

Lead Field Response Team deployment, traveling to US based dealers when required to root cause and tear down RESS pack on site. Estimate 80% travel. Support US Island Teardown Activities as necessary. Perform physical duties and tasks involving the movement, packaging, disposal and shipping of large and heavy high voltage batteries; Utilizing overhead cranes and rigging equipment along with use of forklifts and lift assist equipment. Maintain records on work performed including data collected or analyzed Communication of findings with engineering personnel through verbal or written means Recommend revisions to process and procedures to improve safety and efficiency Work with Engineering and Service teams to determine teardown/stabilization process for upcoming battery program launches. Champion safe testing, diagnostics, data logging and teardown of battery assemblies and related components. This includes utilizing vehicle controls simulation hardware, RAD WBS, Hi-Pot, Oscilloscope and other diagnostic tools Develop and manufacture special purpose instrumentation, cable and wiring assemblies, laboratory test equipment, and fixtures related to testing. Maintain awareness of Business Plan Deployment goals and objectives, identify and suggest relevant opportunities for improvement. Develop, implement, and sustain workplace organization practices Your Skills & Abilities (Required Qualifications) 2-year Associate’s degree or equivalent experience in the mechanical or electrical field 5 years related work experience Detailed knowledge of complex mechanical and/or electrical concepts Knowledge of high voltage battery systems and safe work practices Knowledge of electrical and electronics diagnostics and repair Competence with typical office computer applications, e.g. Microsoft Word, PowerPoint, Excel, Outlook Strong written and oral communication skills Ability to travel by air and drive with no license restrictions – up to 80% travel What Will Give You A Competitive Edge (Preferred Qualifications) Level 2B+ high voltage certified Advanced diagnostic and root cause analysis experience Experience with high voltage test equipment, protocols, measuring and recording devices Knowledge