Tech Lead - Application Development Microsoft N 4C

Tech Lead - Application Development Microsoft N Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Key Responsibilities Analyze business requirements, functional specifications, and user stories for D365 CE implementations. Design, create, execute, and maintain test cases, test scenarios, and test scripts. Perform Functional, Integration, Regression, Smoke, UAT, and End-to-End Testing for Dynamics 365 CE applications. Validate CRM entities, forms, views, dashboards, business rules, workflows, Power Automate flows, and security roles. Test integrations between D365 CE and external systems such as Azure Services, Power Platform, ERP systems, APIs, and third-party applications. Validate data migration and data integrity during deployment cycles. Identify, track, and report defects using Azure DevOps, Jira, or similar tools. Collaborate with Business Analysts, Solution Architects, Developers, and Product Owners to ensure delivery quality. Participate in Agile ceremonies including Sprint Planning, Daily Standups, Reviews, and Retrospectives. Support User Acceptance Testing (UAT) and production validation activities. Contribute to QA process improvements and automation initiatives.

Dynamics 365 CE Hands-on experience testing Microsoft Dynamics 365 Customer Engagement (CRM). Knowledge of D365 CE modules: Sales Customer Service Marketing Field Service Understanding of: Entities Forms & Views Business Process Flows Workflows Security Roles Queues Dashboards Basic understanding of Dataverse Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle Required Skills Microsoft Dynamics 365 Customer Relationship Management (CRM) Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Application Development Microsoft N Remote Type - Hybrid Work Shift - Variable (India) Why join Genpact? •     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter •     Make an impact – Help global enterprises solve business challenges that matter  •     Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead •     Work with