Patient Activation Specialist

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

We're hiring a Patient Activation Specialist to guide new patients through activation of their remote monitoring devices and set the foundation for their engagement with Cadence's care model. This role works directly with patients by phone and coordinates with clinical and technical teams to resolve activation issues that require additional support. The Patient Activation Specialist is often one of the patient's first points of contact with Cadence, making this role central to long-term program engagement.

Schedule: Standard working hours are Monday through Friday, 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM on Eastern, Central, or Mountain Time.

• Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone.

• Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed.

• Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions.

• Coordinate with care teams and technical support to resolve activation issues that require additional intervention.

• Document patient interactions and device activation status accurately to maintain a complete activation record.

• Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint.

• Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You Need

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