Customer Renewals Specialist

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our opportunity: As a Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you'll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you'll be responsible for managing and negotiating complex, high-value renewal contracts (typically $3M–$5M), working with senior business and technical stakeholders. Your background in renewals owning and driving renewal outcomes for a portfolio of enterprise accounts, particularly within the SaaS or subscription space, will set you up for success. If you're ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you! Who you’ll report to: This role reports to Sr. Manager, Customer Retention Location: San Jose, CA Office- 3 to 4 days in office You’ll make an impact by being responsible for: Meeting or exceeding assigned objectives and quotas for renewal business Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track Identifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewal Educating and effectively communicating the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts Maintaining, updating, and managing all Salesforce.com renewal opportunities You will be a great fit if you have:   4+ years of Renewal or Customer Retention experience, carrying a quota Experience in pricing and negotiating enterprise-sized contracts Experience using Salesforce.com as CRM required Software Sales experience; SaaS or subscription sales is preferred Experience and knowledge of AI, Automation, and/or APA preferred You excel in these key competencies:  High problem-solving ability to learn and adapt quickly, while being a self-starter Team-oriented with the ability to succeed in an entrepreneurial environment Committed, enthusiastic, and coachable with a desire to thrive in a sales environment Strong presentation and communication skills (verbal, written, and listening) Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily The on-target earnings (base salary + on-target incentives) for this position is $120,000 - $150,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors.  This position is also eligible for equity and a full range of medical and other benefits. Ready to Revolutionize Work? Join Us. This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere.  Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.   Job Segment/Keywords : SaaS, Enterprise, Agentic Process Automation, Customer Retention, Renewal, Contract Negotiation, Contract Pricing Negotiation, GenAI, APA, Customer Renewal Specialist, On-site, San Jose #LI-DE1