Field Case Manager

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POSITION SUMMARY: The AbbVie Care Field Case Manager (FCM) plays a vital role in guiding patients, healthcare providers, and program partners throughout the patient’s journey on medication. Working primarily from a dedicated home office, the FCM also visits healthcare professionals and clinics as needed, offering a balance of remote work and meaningful in-person connections. As an FCM, you will ensure every step of the patient journey is well-coordinated and truly patient-centered. You will collaborate with healthcare providers, tackle challenges, and advocate for patients, using your communication and organizational skills to make a real impact. This is a dynamic role where you will solve real-world problems, build strong professional relationships, and make a genuine difference in people’s lives – all while enjoying a stable and flexible work environment. PRIMARY DUTIES AND RESPONSIBILITIES : • Serves as the primary contact for physicians. • Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area. • Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes. • Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals. • Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement. • Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices. • Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in clinic and remote care, and proactively identify and address areas for quality improvement. • Other duties as assigned. EXPERIENCE AND EDUCATIONAL REQUIREMENTS : • Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills. • Knowledge of public or private third-party reimbursement arena. • Bilingualism is an asset (requirement for province of Quebec). • Previous Case Manager experience is an asset. MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS : • Exceptional customer service and interpersonal skills • Ability to manage multiple tasks and priorities at once • Comprehension of medical terminology • Strong analytical and organizational skills • Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart • Excellent time management skills & sense of urgency • Ability to collaborate effectively with program associates • Ability to work autonomously in a remote setting • Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces • Detail and results oriented • Ability to adapt to change and ambiguity • Strong computer skills and knowledge of Microsoft Office • Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours • Hold and maintain a valid, non-expired, unrestricted driver’s license and a car • Adhere to Performance Standards and Procedures required by the program • Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies What Cencora offers We provide compensation, benefits, and resources that enable a