I2C DS Collection & Dispute Mgmt Team Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Finance Job Sub Function: AP/AR Job Category: People Leader All Job Posting Locations: Pune, Maharashtra, India Job Description: DePuy Synthes is recruiting for a I2C DS Collection & Dispute Mgmt Team Lead, located in Maharashtra, India. Job Overview “Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.     As a member of our Global Finance team, you will have exclusive access to a network of financial professionals   located   in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.     At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.     This role will be part of the Global Services Finance team in the   Invoice to Cash   process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.     ITC   Collections & Dispute Management   Team Lead   -   is responsible for   managing and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets Key Responsibilities:   Collections & Accounts Receivable Management   Own strategic management of customer collections and open receivables for complex and   high ‑ value   accounts through proactive engagement, negotiation, and advanced dispute resolution techniques.   Influence and drive desired customer payment behavior to   optimize   cash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.   Lead performance management of collection KPIs against Service Level Agreements (SLAs),   identifying   gaps and driving corrective actions.   Perform advanced AR forecasting, trend analysis, and root cause analysis to   anticipate   risks and enable proactive portfolio management.   Provide   senior ‑ level   oversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks as   appropriate .     Dispute Management   Own   end ‑ to ‑ end   dispute lifecycle for a portfolio of strategically important,   high ‑ risk , or   high ‑ revenue   customer accounts, from investigation through resolution and financial posting.   Act as a Senior Subject Matter Expert (SME) for complex,   non ‑ standard , or escalated disputes,   leveraging   deep functional and business knowledge.   Manage and oversee   non ‑ disputed   credits, revenue adjustments, and reconciliation activities, ensuring accuracy, compliance, and   timely   resolution.   Provide   expert guidance, escalation leadership, and solutioning support to internal stakeholders to resolve complex customer and revenue