CUSTOMER SERVICE SPECIALIST II

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CUSTOMER SERVICE SPECIALIST II

5/22/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Ensures that customer issues and concerns are answered efficiently and effectively. What your background should look like

Bachelor’s degree  •    Strong analytical skills •    Knowledge in management and functions of customer portals •    Optimal management of interpersonal relationships •    Computer systems (SAP, Microsoft Office and Salesforce) •    Excel (high efficiency desired) •    Decision making and negotiation skills •    Effective communication (Verbal and written) •    Problem solving •    Sense of urgency and time management •    Able to provide solutions to medium complexity •    Team player and ability to train others •    Flexibility to adapt to changing priorities and business conditions •    Ability to work independently    Tasks and Responsibilities: •    Liaison between customer and TE. •    Responds to customer inquiries in timely manner (RMA, delivery status, tracking information, billings, credit status), resolves shipping or invoicing problems, supports liability determination, with the support of cross functional teams. •    Maintains close communication with sales, planning and supply chain teams. •    Daily external and internal communication with your counterparts, on the ongoing inquiries. •    Managing order portfolio and coordinating with internal stakeholders. •    Support the execution of improvement actions based on customer feedback and business requirements. •    Demonstrates proactiveness and TE values (Accountability, Teamwork, Innovation, Inclusion and Integrity). •    Follows standard work and company’s objectives to assure ECE. •    Assists in relevant management roles, to demonstrate leadership as it applies to their responsibilities within the integrated supply chain. •    Ensures timely follow up for customers. •    Reviews and tracks past due orders. •    Follow up on actions to achieve KPIs •    Review, follow up and manages customers portals (daily) •    Channels customers complaints, requests and claims. •    Receives and process transactions by phone, SAP and email from customers. •    Investigates and solves customers complaints. •    Follow up and ensures shipments on requested dates. •    Attend critical meeting with customer and update meeting files. •    Works