Transcon Agent

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Scope of Position Transcon Agent is responsible of flawless operational performance, productivity, technical expertise,excellent customer service and constantly driving process efficiency, supporting our Vision and MissionStatement, making our promise real to all our customers.​ Key Deliverables Proactively monitor the following key metrics to achieve the expected results: Operational Excellence - Drive Customer Satisfaction through effective execution​ Operational performance KPI above 90%​ Product OPA Audit Result – Perform consistently at the highest level.​ General responsibilities: Exemplify and Teach Our Culture, Mission and Goals.​ Follow the 10 Critical Success Factor.​ Contribute to build healthy cross-functional relationship and work environment, promoteteam spirit and cohesiveness in the department.​ Timely completion of required trainings and 52-hour trainings per year (4.33 per month) rolerelated. ​ Own your self-development. Prepare, follow-up and execute on your personal developmentgoals.​ Correct utilization of company’s resources.​ Understand and comply with company policies, procedures and processes.​ Escalation of issues to immediate supervisor and/or manager, or any other required teamwith the adequate expertise, as example, compliance, accounting, etc.​ Transcon Agent job responsibilities:​ Understand Expeditor’s general procedures and quality expectations (District Excellence).​ Understand the Transcon process flow per Expeditors’ Operational Performance Standards(OPS), and always be in the lookout for better practices to improve operational performance,efficiency and productivity.​ Operational Performance.​ OSD properly follow up.​ Support billing accuracy: CFIT​ Edoc timely updates and recordkeeping.​ Track and Trace Transcon files daily.​ Ensure accurate and timely data entry into Expeditors’ system, per Operational PerformanceStandards (OPS).​ Understand and execute in accordance to Transcon department’s systems and tools –including but not limited to:​ Transcon Dashboard​ Transcon Operational Performance Tools​ CFIT – Import System​ ETMs – Export System​ EDOC – electronic library​ Exp.o customs​ Exp.o GCI​ EDI ​ All Transcon automated reports – related to OPS, OPA, shipment processing, and shipmentstatus. (Refer to all available reports in Transcon Automatic Internal Reports) ​ Ensure the highest level of customer service.​ Ensure to utilize the most updated SOP execute accordingly.​ Ensure Customer SOP’s updated in a timely manner as part of the recognition and set up ofnew and existing customers. ​ Understand and support our service provider management processes and procedures.​ Ensure proper usage of service provider tools​ Maintain good relationships with all internal and external service providers (Broker, Shippinglines, trucking companies and others involved).​ Develop a professional relationship with all customers, ensuring that all their shipments arereceived on a timely manner.​ Keep customers properly and timely informed about the status of their shipments. Allcustomer request must be answered within one hour. In cases where the request can’t befulfilled, customer must be informed.​ Proactively interact with all customers,