In-business Control Expert

As an In-Business Control Expert , you will play a pivotal role in strengthening the operational risk and control environment across the SSO Middle Office Department. This role is responsible for providing assurance over operational processes and controls by evaluating control effectiveness, identifying risks and gaps, and driving sustainable remediation and process improvements. The position partners closely with First, Second, and Third Lines of Defense to coordinate control testing, risk assessments, audits, governance activities, and reporting to senior management, while maintaining robust control documentation and inventory management. Additionally, the role supports the enhancement of the overall risk and control framework through innovative solutions, including the integration of AI capabilities to improve operational efficiency, control effectiveness, and strategic risk management.

Perform independent reviews and testing of operational processes and controls to assess their design adequacy and operating effectiveness. Evaluate the existing control framework and recommend, design, and implement control enhancements aimed at minimizing operational risk and strengthening the overall control environment. Prepare and deliver clear, concise, and insightful reporting on control testing results, risk exposures, identified deficiencies, and remediation progress to senior management and relevant governance forums. Maintain and ensure accurate and comprehensive control inventories and documentation , in line with internal governance and regulatory requirements. Proactively identify emerging risks , control gaps, and process weaknesses; support the development of effective remediation strategies, including root-cause analysis, corrective action planning, and sustainable resolution of identified issues. Coordinate collaboration between operational teams and Second Line of Defense (2LoD) functions during periodic control testing, risk assessments, and governance reviews. Act as a key liaison with Third Line of Defense (Internal Audit) by coordinating information flow, facilitating audit activities, and overseeing the timely implementation of audit recommendations and agreed management actions. Initiate and coordinate ad hoc gap analyses, independent process reviews, and control assessments covering operational procedures, manuals, checklists, governance documentation, and process workflows. Participate in and drive the implementation of agreed process improvements , ensuring that corrective measures are effectively embedded and sustainably maintained within the operating environment. Identyfy opportunities to integrate AI into Governanace, Risk and Controls processes to improve operational efficency, enhance contol design and effectiveness and support strategic risk management initiatives. Qualifications : Bachelor’s degree in Finance, Economics, Business Administration, Risk Management or a related discipline. Minimum 3+ years of experience in Operational Risk, Controls, Compliance, Internal Audit, Risk & Control, Governance, or a related function within a regulated financial services environment. Excellent written and verbal communication skills in English, with the ability to present complex risk-related topics to diverse audiences. Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint. Ability to utlize AI-enabled solutions to optimize internal controls and develop high quality assessments and governance documentation. Experience working with Manager’s Control Assessment (MCA), Risk & Control Self-Assessments (RCSA), or equivalent control assessment frameworks. Hands-on experience with control testing, risk assessments, issue management, remediation tracking, and audit coordination.

Strong analytical and critical-thinking capabilities Proactive and solution-oriented mindset Continuous improvement mindset with a focus on strengthening the control culture.