Food Services Associate - Administrative Services - Akron FirstEnergy Headquarters

About the Opportunity The Food Service Associate is responsible for the daily operation and ownership of the café grill station, supporting breakfast and lunch service in a fast-paced, high-volume environment. This position performs food preparation, short-order cooking, menu execution, inventory management, and sanitation functions while ensuring compliance with food safety regulations and company standards. The Food Service Associate delivers high-quality food and exceptional customer service, maintains an organized and efficient workspace, and contributes to the overall success of café operations through teamwork, initiative, and sound decision-making. The successful candidate will demonstrate a commitment to safety, operational excellence, continuous learning, and FirstEnergy's Core Values and Behaviors.

Take ownership of daily grill station operations, including: Breakfast and lunch grill setup, preparation, and backup production. Preparing and serving made-to-order breakfast and lunch items with a focus on safety, quality, consistency, and efficiency. Planning, ordering, and executing daily breakfast and lunch specials. Monitoring inventory levels and communicating product needs to leadership. Maintaining a clean, organized, and customer-focused work environment that complies with FDA Food Code regulations and company standards. Properly storing, rotating, labeling, and dating food products. Performing end-of-shift shutdown procedures and thoroughly cleaning all grill equipment and work surfaces. Proactively support leadership and coworkers by following established procedures and contributing to overall café operations and team success. Demonstrate commitment to FirstEnergy's Core Values and Behaviors through daily work activities while fostering a safe, respectful, and inclusive workplace. Consistently demonstrate a strong sense of urgency in meeting customer expectations, operational goals, and service timelines. Manage multiple daily responsibilities and assignments while maintaining quality, accuracy, and efficiency. Exercise sound judgment and problem-solving skills by developing recommendations, addressing customer needs, and identifying opportunities for process improvement. Provide exceptional customer service by interacting professionally and courteously with customers, coworkers, and vendors. Assist with receiving deliveries, inventory management, product rotation, procurement activities, and food production as needed. Maintain adherence to all food safety, sanitation, and workplace safety requirements.

High school diploma or GED required. Minimum of two (2) years of food service, culinary, hospitality, catering, or related experience required. Experience preparing and serving breakfast and lunch items in a fast-paced, high-volume food service, restaurant, cafeteria, or catering environment preferred, with the ability to maintain quality, consistency, and customer service standards during peak service periods. Intermediate knowledge and application of food service fundamentals, including: Food safety and sanitation Inventory management and product rotation Procurement practices Customer service Knife skills and food preparation techniques Personal hygiene standards ServSafe Manager Certification required or must be obtained within six (6) months of hire. Basic proficiency with Microsoft Office applications, including Outlook, Word, and Excel. Ability to research recipes, contribute to menu development, and remain informed of culinary and food service trends. Demonstrate a continuous learning mindset and commitment to personal and professional development. Ability to work effectively both independently and as part of a team. Strong organizational and time management skills with the ability to manage multiple priorities. Effective written and verbal communication skills. Demonstrated ability to address customer concerns professionally and provide appropriate solutions. Ability