RSOC Monitoring Analyst (Data Centre, JOHOR)

Job Title RSOC Monitoring Analyst (Data Centre, JOHOR) Job Description Summary Job Description Perform continuous monitoring of: Access control systems Video surveillance systems Intrusion detection systems Safety and environmental alarm systems Conduct initial triage and classification of events: Security events Safety (EHS) events Infrastructure-related incidents Execute incident escalation in accordance with GSOC escalation models: Security Operations teams EHS response teams IRC / Infrastructure Operations Support incident communication coordination: Notify relevant stakeholders Track escalation status Maintain incident timelines Monitor infrastructure operational alerts, including: Security system outages Access disruptions Facility-related operational issues Maintain real-time situational awareness during active incidents Maintain accurate incident logs, reports, and tracking records Adhere to GSOC standard operating procedures, escalation thresholds, and event classification models Support 24/7 operations, including shift-based monitoring coverage Requirements: Diploma holder Any relevant working experience will be advantageous Basic understanding of Physical security systems (ACS, CCTV, IDS) and Data center operations and critical infrastructure environments Strong situational awareness and ability to perform structured triage Ability to follow escalation protocols with discipline and accuracy Willingness to work rotating shifts in a 24/7 operational environment       INCO: “Cushman & Wakefield”