Technical Delivery Manager, AWS Managed Services

AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure. We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. On a typical day a Technical Delivery Manager is working with customer as a trusted advisor; providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help customers onboard to AMS, and lead the changes to IT strategy, policies, processes, people, governance and partnerships. You will be supporting AMS delivery engagements that will be led by our partners and ensuring successful delivery through all phases of the implementation life cycle. You will work closely with other teams to ensure that the enablement of the customer’s environment are smoothly executed. You will work hand-in-hand with senior executives on opportunities to improve customers’ IT services. You will work across customer organizations, partners and multiple teams to ensure customers’ infrastructure and applications are well designed and scale to the needs of their business. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting customer requirements to onboard to AMS. You must possess customer facing skills that enable you to represent well within a customer’s environment and drive discussions with senior personnel regarding program delivery, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available in the cloud. Key job responsibilities · Earn a Trusted Client Advisory relationship with our clients and team. · Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting. · Work with application owners to develop and standardize test, upgrade, and release management processes. · Engage with Director and C-Level executives to understand business needs. · Go “toe to toe” with customer technical stakeholders on most issues. · Be the voice of the customer and work with internal AWS resources to ensure that the customer’s requirements are met. · Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses. · Champion and advocate for customer requirements within AWS (e.g. feature requests). · Participate in customer requested meetings (onsite or via phone). · Triage technical issues. · Provide oversight of escalation, prioritization, and drive customer communication during critical events. · Developing and promoting governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies. · Understanding customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, KPI, to measure and monitor benefits realization. · Analyzing application portfolios, identifying dependencies & common infrastructure platform components, and assessing migration feasibility. · Be available outside of business hours to help coordinate handling of urgent issues as needed.