Lead Technical Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At UnitedHealthcare, we are transforming the healthcare experience through innovative technology. As a Senior Software Engineer in the Claims Global Claims Operations (GCO) team, you will join us at the forefront of our claims automation initiatives. Our initial automation efforts (AI 1.0) have already delivered significant annual savings. Now, as we transition to our next-generation automated solutions (AI 10.0) combined with our retail-focused efforts, we have the potential to fundamentally optimize our operating structure. The ideal candidate combines strong software engineering expertise with modern cloud technologies, DevOps practices, and experience integrating AI/ML capabilities into production-grade applications.

Product Strategy & Vision Define and own the strategic roadmap for the Claims Agentic AI Platform and associated product portfolio Establish long-term product vision aligned with enterprise AI strategy, operational transformation goals, and business priorities Identify opportunities to leverage Agentic AI, Generative AI, workflow automation, and knowledge-driven decision systems Translate business challenges into scalable platform capabilities and reusable services Drive product investment decisions based on business impact, customer needs, adoption metrics, and ROI Product Ownership & Delivery Own the end-to-end product lifecycle from ideation through delivery, adoption, and continuous improvement Prioritize product backlog, capabilities, and platform investments based on business value and strategic alignment Define product requirements, user journeys, acceptance criteria, and success metrics Lead cross-functional execution across Product, Engineering, Data Science, Architecture, Operations, and Business teams Ensure successful delivery of platform capabilities, AI services, APIs, knowledge assets, and automation solutions Platform & AI Product Leadership Define platform capabilities supporting Agentic AI, AI Agents, Knowledge Management, Workflow Orchestration, MCP Integration, RAG, and Semantic Search Drive development of reusable platform services that accelerate onboarding of AI use cases across Claims and Provider organizations Partner with engineering teams to define platform architecture, scalability requirements, and operational excellence standards Establish platform adoption frameworks, governance models, and reusable best practices Business & Stakeholder Management Engage with senior leaders, business stakeholders, operations teams, and technology partners to align priorities and product direction Create executive-level communications, roadmap updates, business cases, and investment recommendations Drive stakeholder alignment across multiple business units and technology organizations Serve as the primary point of accountability for platform outcomes, adoption, and customer satisfaction Product Analytics & Operational Excellence Define and monitor KPIs, adoption metrics, business outcomes, platform health, and operational efficiency measures Utilize data-driven insights to guide prioritization and product decisions Drive continuous improvement through experimentation, customer feedback, and performance analysis Establish success measures around automation rates, adoption, cost optimization, productivity gains, and quality improvements Governance & Compliance Ensure alignment with enterprise AI