Representative II, BPS Client Service & Support

Are you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all rewarding. We are a Global Operations team providing best in class Cleared Derivatives services to top tier investment banks and financial institutions. Our services include Trade clearance & allocation, Reconciliations, Trade Break Management, Exchange Funding & Client Margining, Brokerage, Static Data and Trade Lifecycle Management. .

The Syndicated Loan Servicing team delivers end-to-end loan servicing activities along with comprehensive fund accounting and investor servicing for clients originating and investing in commercial and term loans, including the administration of loan pools and credit funds.

The role involves delivering end‑to‑end client onboarding, accounting, and reporting services, including support for monthly, quarterly, and annual close processes. Key responsibilities include cash and position reconciliations, trade bookings, credit line accounting, contract maintenance and rollover processing, interest and fee calculations, and wire setup. The position also entails preparing and reviewing borrow and prepayment trades, managing monthly and quarterly interest accruals and related wires, handling ad‑hoc requests, and resolving client queries with a strong focus on accuracy, control, and timely delivery. The candidate should be flexible and open to working in shifts to meet client requirements. As the primary point of contact, Oversee daily transaction processing and reporting activities for assigned borrower‑side credit fund clients, including multi‑fund, multi‑currency, and multi‑strategy facilities. Act as a primary point of contact for clients, resolving complex operational issues through detailed analysis and close coordination with internal teams, onshore counterparts, and external stakeholders Process and review borrow and prepayment trades within core systems, ensuring accurate booking and timely settlement Manage contract maintenance, rollover processing, and rate updates to ensure accurate interest and facility calculations Perform wire booking and setup activities, ensuring accuracy, completeness, and adherence to control standards Execute and review monthly and quarterly interest accruals across multiple funds and facilities Monitor and resolve daily position breaks and reconciliation discrepancies, ensuring data integrity and operational continuity Deliver high‑quality service aligned to agreed service levels, ensuring timeliness, accuracy, and strong control discipline Support the development, documentation, and enhancement of operational procedures to minimize risk and improve efficiency Provide day‑to‑day operational support to client teams, addressing ad‑hoc requests and service escalations effectively Collaborate regularly with senior stakeholders and management to support client requirements and operational objectives Assist in defining operational goals, work plans, and task allocation to ensure consistent delivery across client portfolios What you bring:   Knowledge / Experience Min 2-5 years of experience on Loan Syndication, Leverage funds, Credit funds and Term loans. Bachelor’s degree in business administration, finance, related field, or equivalent combination of education, training, and work experience • Typically, at least 2 years of Investment banking experience in syndicated loan servicing • Knowledge/experience with structured finance, preferably CLO/CDOs, syndicated loans, • Working knowledge of cash reconciliations, financial transaction processing, trade settlements, data analysis, and reporting • Client servicing experience and excellent interpersonal skills to build high