Principal Systems Engineer

Principal Systems Engineer Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are looking for a Staff AI Platform Engineer to join the Development Platform team, which is responsible for accelerating Armis R&D velocity and elevating product quality. We need a pragmatic systems thinker who is deeply passionate about Developer Tools (DevTools) and the future of generative AI. You can architect a distributed LLM workflow in the morning, and influence engineering behavior across the entire org in the afternoon. In this role, you will enable 200+ engineers to safely and reliably leverage agentic AI. What You'll Do Scale Quality, Not Just Code Volume: Solve the hard problem of AI-driven quality by building rigorous measurement frameworks, ensuring that an AI-accelerated org delivers better software, not just more software. Establish AI Governance & Security: Architect guardrails around LLM usage, data privacy, and cost management, ensuring 200+ engineers can innovate rapidly without compromising compliance or security. Optimize the SDLC: Embed autonomous workflows, coding agents, and tool/context design directly into the developer lifecycle to supercharge R&D velocity. Drive Org-Wide Adoption: Act as a force multiplier, leading the organizational rollout of AI developer tooling and setting production best practices across teams. Build Agentic Infrastructure: Design and deploy production-grade multi-agent systems, tackling complex challenges like parallel session isolation, subagent delegation, and self-improving feedback loops. Qualifications Deep GenAI Expertise: Hands-on experience building production-ready autonomous agent pipelines, coding agents, and complex LLM workflows. DevTools Passion: A genuine obsession with developer experience, productivity tools, and modern engineering automation. Staff+ Influence: Proven track record of driving technical adoption and shifting engineering culture across large teams (~200+ engineers). Founder’s Pragmatism: A background (e.g., former CTO, Tech Lead, or Platform EM) that balances a "ship-fast" mentality with rigorous systems thinking. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process,